Customer Service Administrator - St. Albans, United Kingdom - Red Door Recruitment Limited

Red Door Recruitment Limited

Verified Company

St. Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An ambitious, dynamic, company who are based minutes from the town centre are looking for a Customer Service Administrator to join their team.

Branding is at the heart of everything they do, and they have a lot of fun along the way

They have a commitment to be honest, ethical, and fair, encouraging an open safe and supportive environment.

This is an exciting opportunity to be part of a rapidly growing, ambitious company, working alongside the small but expanding team of people.

What's in it for you?
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Salary: Up to £25-£30k:

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Hours: Monday to Friday, 8am-4pm/8.30am-4.

30pm or 9am-5pm:
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After probation they offer 3 days in the office and 2 days at home:

Breakfast, snacks, and great coffee all free
A very sociable culture with fun nights out
25 days holiday which rises with length of service up to 28 days
Bupa after 3 months
Pension

Key responsibilities:

Providing excellent customer service to all customers (both internal and external)
Processing International and Domestic Sales orders received daily
Resolving all sales order queries, escalating these when necessary to your line manager
Controlling invoicing procedure daily
Maintaining a close relationship with the Inventory team and external warehouses to ensure stock is available to fulfil all orders on a daily basis and notifying customers accordingly
Ensuring that all orders are routed and picking lists are forwarded to external warehouses for dispatch
Advising the sales account managers of customer shortages, as well liaising with our customers to resolve any issues
Working closely with the Finance Team to set up new accounts, pricing, delivery and ensuring credit accounts opened and proforma invoices are paid prior to shipment
Raising export and import documentation as necessary
Solving issues with haulers and couriers
Investigating credit queries and raising credit notes against customer claims where required
Contributing ideas for profit improvement, cost reduction, system and procedure development

What they are looking for:

At least 2 years sales order administration experience, ideally gained within the food industry
Maintaining a professional and constructive relationship with customers
Numerical
Analytical
People influencing
Strong written and verbal communication skills
Intermediate IT skills including Excel
SAP experience would be advantageous

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.