Field Based IT Support Technician - Milton Keynes, Buckinghamshire, United Kingdom - Aztech IT

Description

Aztech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. Due to internal promotions we have a need our Field Team.

The successful candidates will be customer focused, experienced as a Field IT Support Technician, and have previous 2nd Line IT support experience on client sites.

You will join our Service Delivery Team based out of the Milton Keynes office.

The successful Field IT Support Technician will ideally come from the background of an IT Managed Service Provider supporting multiple client sites or you will have previously supported multiple IT infrastructures with various technical challenges.

The successful candidate will ensure that our customers receive an excellent and consistent service experience.
Acting as the client facing representative for all technical service requests on client sites (most client sites are within a 50-mile radius of the Milton keynes office, this includes London)
Logging and maintaining support issues detail throughout a service ticket lifecycle (using ConnectWise Manage)
Minimum of 2years experience supporting SME's or multi clientsites in a similar client facing role.
Office 365
Windows 10
PC & Server hardware
Networking (Switch management, Wi-Fi Access point management, router configuration)
Firewall configuration
Windows Server
SharePoint
ITIL foundation
Server Administrator or


MCSE:
Windows Server

CCNA
Use of Company car / van (you must have a full clean UK driving licence)
24Days Holiday Increasing with 2 & 3 years service plus 1 day off for your birthdayeach year
Based out of our Milton Keynes Office with clientvisitswithin a 50-mile radius of the MiltonKeynesoffice plus London travel (travel expenses are paid monthly and train travel is purchased by Aztech IT ahead of any pending travel to client sites)

Employee and Office Benefits
Excellent training / development opportunities via The Aztech Academy.
Paid technical training portal and exam bonus - LinkedIn Learning
Paid for company nights out
Health cash plan - This includes 40% off Nuffield Gyms.
Do you have previous field / face-to-face support working for an IT MSP?
When were you last troubleshooting Office 365, and Windows 10/11 at an IT MSP (please specify company and job role)?
Do you have a full, clean UK driving licence?*