- Experience of managing a CAFM software in a Helpdesk or similar role. Training will be provided for MRI Evolution, the NTs CAFM.
- Substantial experience of working within busy office environments with ability to maintain focus on tasks.
- Demonstrated experience of communicating with colleagues and members of the public in a courteous and diplomatic manner.
- Great administrative and organisational skills with the ability to prioritise workload and to work on own initiative without supervision.
- Strong IT skills with good working knowledge of Microsoft Office .
Facilities Helpdesk and Administration Support - London, United Kingdom - National Theatre
Description
We are looking for a Facilities Helpdesk and Administration Support to join the National Theatre Facilities Team on a Month Fixed Term Contract.
The purpose of the role
The purpose of this role is to provide an office presence for our internal Helpdesk, channelling requests for repairs or improvements to the building to the appropriate team, or team member, using MRI Evolution (formerly Concept Evolution). This is a customer-facing position and the first point of contact for the Facilities Department and requires experience from previous customer service roles.
The role will include providing cover for the Facilities Administrator and Contracts Coordinator for approximately eight hours per week, but this may increase from time to time.
The successful candidate will have the following: