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    Night Porter - Glasgow, United Kingdom - The Address Glasgow

    The Address Glasgow
    The Address Glasgow Glasgow, United Kingdom

    41 seconds ago

    Default job background
    Full time
    Description

    Vacancy for Night Porter/Butler at The Address Hotel Glasgow

    Newly opened
    and fully refurbished at The Address Hotel Glasgow, we offer 95 stylish
    bedrooms, a new destination Restaurant and Bar and Wellness facilities in the
    heart of Glasgow city centre.

    Summary of Duties

    Main Objectives

    Working alongside the Night Manager, you will be responsible
    for providing excellent customer service and for the supervision and operations
    of premises at night.

    Hotel Operations and Public Areas:

    ·
    Carry out security walks of the hotel, ensuring
    all doors are secure, equipment turned off, and all areas are clean and tidy.

    ·
    Control and monitoring of the Fire Alarm and
    Security systems to ensure the safety of our hotel and guests.

    ·
    Report any maintenance issues within the property.

    ·
    Cleaning Duties

    ·
    Assist with set up of the restaurants (if
    required) for following-day events.

    ·
    Provide Room Service throughout the evening.

    ·
    Serve late night drinks/snacks if required.

    ·
    To record all issues during the night and
    communicate a concise handover to colleagues on the day shift.

    ·
    Luggage assistance to all guests who require
    this service.

    Reception Desk:

    ·
    Ensure the smooth and efficient operation of the
    hotel at night.

    ·
    Ensure the highest level of customer service is
    provided to all guests.

    ·
    Perform all reception tasks, including check-in
    in and check-out, and deal with any requests.

    ·
    To ensure that all cash is dealt with in
    accordance with cash handling procedures.

    ·
    Administer all reservations, cancellations &
    no-shows in line with company policy.

    ·
    Run the Night Audit along with night manager as
    per procedure to ensure minimal disruption to the system.

    Person Specification

    Essential:

    ·
    Interact and communicate with guests and
    colleagues in a courteous, friendly, and professional manner at all times.

    ·
    Be fully aware of and comply with company
    policies and procedures.

    ·
    Be aware of the day's business, both in room
    occupancy, special requirements and VIP needs.

    ·
    Be consistently presentable and approachable.

    ·
    Be innovative – develop and implement new ideas
    contributing to company success.

    ·
    Protect and promote the image of The Address
    Collective.

    ·
    Strive for excellence and always lead by
    example.

    Desirable:

    ·
    Previous Hotel Nights experience

    ·
    Good IT knowledge

    This role will include long periods of standing and walking
    and occasional heavy lifting.

    Use of industrial cleaning equipment and chemicals are
    involved (full training will be given)

    **Adherence to health and safety procedures and processes
    at all times.**

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