- Mission Statement "Empowering Health, Enriching Lives: Our mission at Tudor Practice Stockland Green is to provide comprehensive and compassionate primary healthcare services tailored to the diverse needs of our community. We are dedicated to fostering a patient-centered environment where trust, respect, and collaboration thrive, promoting wellness and enhancing the quality of life for all individuals we serve."
- We are a friendly, highly motivated and well organised practice. We work well as a team caring for 7000 patients and are proactive to their needs. We are innovative in the use of IT, and we use TPP,and AccuRX
- We are dedicated to patient care and a positive patient experience. We offer a wide range of enhanced services.
- We are a friendly, highly motivated and well organised practice. We work well as a team caring for 7000 patients and are proactive to their needs. We are innovative in the use of IT, and we use TPP,and AccuRX
- We welcome informal visits to come and meet the great team we have. Job description
- Experience of working in a primary care environment
- Experience of working with the public
- Experience of working in a healthcare setting
- Clinical knowledge and skills
- Flexibility to work outside core office hours and full cover for Sickness and holidays
- Disclosure Barring Service DBS check
- Occupational health clearance
- Educated to GCSE level or equivalent
- Active signposting or Care Navigator training qualification
- Healthcare qualification level 2 or working towards gaining equivalent level
- Customer Service qualification NVQ or equivalent
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Competent in the use of Office and Outlook
- SystmOne user skills
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilise resources
- Punctual and committed to supporting the team
Care Navigator - Birmingham, United Kingdom - Tudor Practice Stockland Green
Description
Job summary
Main duties of the job
Job Summary
To support the practice team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
About us
Tudor Practice Stockland Green is a LTD company holding a GMS Contract so not your normal Partnership Model, we have shareholders and directors, who work at the practice.
Job responsibilities
Job Summary
Tosupport the practice team by signposting patients to the appropriate healthcareprofessional or service, working as part of the practices multidisciplinaryteam.
The care navigator will also be expected to undertake receptionduties as part of the role, supporting the administrative team in delivering apolite and professional service to the entitled patient population.
Primary Key responsibilities:
Thefollowing are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels and training:
Processand effectively signpost patients to the appropriate healthcare professional,depending on the presenting condition
Maintainand monitor the practice appointment system
Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
Maintainand Monitor all online requests/Econsults are action in a timely manner
Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
Clinicallycode data on TPP System 1 accurately
Photocopydocumentation as required
Dataentry of new and temporary registrations and relevant patient information asrequired
Ensureall queries for online registrations are auctioning promptly
Inputdata into patients healthcare records as necessary
Directrequests for information, , SAR, insurance/solicitors letters and DVLAforms to the administrative team
Manageall queries as necessary in an efficient manner
Carryout system searches as requested
Maintaina clean, tidy, effective working area at all times
Monitorand maintain the reception area and notice boards
Supportall Practice staff with general tasks as requested
Participatein audit as directed by the audit lead
SupportCare Navigators/Administrators, providing cover during staff absences
Actionincoming emails and correspondence as necessary
Scanpatient related documentation and attach scanned documents to patientshealthcare records and code accurately.
Completeopening and closing procedures in accordance with the duty rota
Asrequired support POD Team in the management of repeat prescriptions, ensuringthey are processed accurately and efficiently.
Produce,maintain and participate in the Care Navigators rota for lunch and out of hourscover
Undertakeall mandatory training and induction programmes, and ensuring all mandatorytraining is maintained and up to date
Supportthe with the Patient Participation Group related matters
Supportthe health promotion lead and display promotional material on the allocatednoticed boards and in the waiting room
To liaise and arrange meetings as required and to attend meetings andtake minutes
To retrieve medical records and assist the completion ofmedical/insurance records
Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed
Contributeto public health campaigns (, flu clinics) through advice or direct care
Person SpecificationExperience
Essential
Clinical knowledge and skills
Essential
Other requirements
Essential
Qualifications
Essential
Desirable
Skills
Essential
Desirable
Personal qualities
Essential