- Delivering adult, children's, and family activities, including story times and rhyme times
- Supporting customers with computer use and learning needs.
- Enrolling new members and dealing with customer queries
- Supporting customers to borrow and return items and use the self-service machines
- Using the catalogue and electronic stock management tools
- Accessing the library management system and complying with the Council's information security protocols
- Opening and locking up the building and operating the alarm system.
- Supporting safety on site including fire evacuation procedures
- Basic administrative routines
Customer Support Assistant - Bolton, United Kingdom - Bradford Council
Description
Customer Support Assistant
ID Ref. No.
Department of Place
Library Service
Customer Support Assistants
Band 4/5: £22,737 - £23,893 pa (Pro rata for Part Time Posts)
1 x 17.75 hours per week (Based at Eccleshill Library. Bolton Road, BD2 4SR)
2 x 16 hours per week (Based at Laisterdyke Library. Manse Street, BD3 8RP)
Permanent
Do you enjoy helping people of all ages and backgrounds? This is an opportunity to join our teams providing excellent customer service to local residents, as we encourage them to use libraries as safe, welcoming spaces where they can use and borrow a wide range of resources, take part in activities.
The post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events and activities.
Contracted hours cover a rota between 8.45 a.m. and 7 p.m. including Saturday working. The post holders will also occasionally need to be able to work at other library locations within the Bradford district, often at short notice.
The post supports operational delivery of the library service Including:
Candidates should have previous experience of working in a customer facing environment, be literate and numerate, confident with IT, have good communication skills, and enjoy working with people, books and information.
The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.
The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate. Therefore, it is essential that you provide examples in your application.
Closing Date: 2nd May 2024