Operations Coordinator - Oxford, United Kingdom - The Myers-Briggs Company Limited

The Myers-Briggs Company Limited

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Name

Operations Coordinator

Vacancy No

VN041

Employment Type

Regular Full Time

Location City

Oxford

Location Postal Code

OX2 8EP

About The Myers-Briggs Company

One of the world's largest business psychology providers.

In our fast-changing world, your edge lies in harnessing 100 percent of your talent - whether you're at work, home, college, or anywhere in between.

Your success and sense of fulfilment aren't just about what you know and what you can do, they hinge on your relationships and interactions with others.

We empower individuals to be the best versions of themselves by enriching selfawareness and understanding of others. We help organizations of all sizes improve teamwork and collaboration, develop inspirational leaders, foster diversity and solve their most complex people challenges.
As a Certified B Corporation, The Myers-Briggs Company is a force for good. We're established assessment developers, expert trainers and business psychologists. Our powerfully practical solutions are grounded in a deep understanding of the significant social and technological trends that affect people and organizations.
With a global network of offices, partners and certified independent consultants in 115 countries, products in 29 languages, and experience working with 88 of the Fortune 100 companies, we're ready to help you succeed.
Role Purpose
The role is responsible for providing effective coordination to support the delivery of bespoke consultancy events.
How This Role Fits Into The Business
The role sits within the Professional Services department, which provides Consultancy services as well as training in our Psychometric Instruments.
Key Responsibilities
Provide efficient coordination services to clients and internal stakeholders surrounding consultancy events and projects, both online and in person, from inception to conclusion
Coordinate virtual event delivery, primarily via Zoom, providing seamless support for the Consultant and participants
Act as key point of contact throughout the duration of a project, ensuring all information is correctly recorded and stored
Take ownership of any client queries received, demonstrating flexibility in communication style and appropriate time management skills
Liaise with Project Managers and venue contacts to arrange travel, accommodation and venue requirements
Responsibility for the assembly, packing and shipping of materials to be used in bespoke, in person delivery as directed by the Project Manager
Assist in the proof reading and formatting of client facing documents
Prepare accurate invoices in accordance with TMBC's invoicing procedure, including chasing expenses and other costs where appropriate. Keeping a commercial mindset by minimising external spend
Complete financial investigations and reporting when required
Collate evaluation data, escalating issues and sharing leads as appropriate
Ensure project coordination adheres to data protection rules
Plan for and organise hand overs in the team for periods of absence
Provide coordination cover for the wider Professional Services Operations team as required; support Training Operations with coordination of training courses
Carry out other such duties as may reasonably be required, commensurate with the grade of this post

Knowledge

Essential:

Numerate and literate to a good standard

Desirable:

Understanding of the bespoke and varied nature of consultancy work

Experience

Essential:

Experience of working within a commercial environment which has involved customer service

Desirable:

Experience of working project delivery/training or events management environments
Experience of liaising with key stakeholders of differing communication styles

Technical Skills And Abilities

Essential:

Computer literate with intermediate skills in Word, Excel, and Outlook
Good prioritisation skills

Qualifications/Training

Essential:

GCSE Maths and English Grade C or above

Behavioural Competencies

This section highlights the behaviours from the The Myers-Briggs Company competency framework that are top priority for this role. This does not mean that the others are not relevant, rather that those in bold are the behaviours that are most critical to success. Performance against these essential behaviours will be assessed in selection and considered within the performance appraisal process when evaluating the way an individual has approached their objectives.

-
Client focus - 2

Commercial focus - 1

Planning and organisation - 1

Team working - 1

Interpersonal effectiveness - 2

Written communication - 2
Resilience and flexibility

Innovation and initiative
Additional Details

Benefits