Technician (Technical Support Technician) - England, United Kingdom - Parkside

Description

46,500 - £49,000/annum plus company van and Veolia benefits

My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform.

Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.

My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management.

• logged through the CRM tool.
• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.
• To obtain and evaluate all relevant information to maintain quality befitting of aworld class support service.
• To manage customers' accounts and databases across the Review, Learn and

Insight modules as well as other accounts.

• As part of the Support Team (Tier 1), to communicate and co-ordinate with internaldepartments, including the Technical Team (Tier 2) and Development Team (Tier 3)
• To facilitate working closely together across disparate teams and widely varyingtime zones with clear communication to ensure a collaborative approach.
• There will be business driven goals (KPIs) to achieve each year – these will be acombination of company and personal goals and will have an impact on yourpersonal remuneration Remember: You should never send cash or cheques to a prospective employer, or provide any financial information.

Please get in touch if you see any roles asking for paymentsor financial details from you.