Customer Service Expert - Gloucester, United Kingdom - i2i Recruitment Consultancy

i2i Recruitment Consultancy

Verified Company

Gloucester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Expert
£20,000- £23,700
Full time, permanent

The role

Responsible for managing your own caseload
Offer exceptional customer service throughout everything you do
Process correspondence and ensure all workflow activity is completed effectively
Provide effective internal and external communications
Ensure claims are handled in the correct technical manner
Deal with enquiries, understanding the customer's needs, and providing guidance that is best suited to their requirements

Essential criteria

Previous experience in customer service required from any sector, to include retail, hospitality or commercial industry
Strong communicator both written and verbally
Ability to build relationships with customers
Work effectively and in an organised manner both independently and as part of a team
Ability to listen to the requirements of clients and identify and match their needs
Have a positive, enthusiastic, and proactive approach
Offer a high standard of customer service

Key Benefits

A competitive pension for which the company will pay twice the amount.
Full training provided
Generous number of holidays with the option to buy 10 additional days.
Discretionary annual bonus based on personal and company performance.
Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers)
Wellbeing activities support groups, yoga, mindfulness sessions, Sports and Social Club events and more
Fantastic office space with parking available

Please contact Daniel at i2i Recruitment for IMMEDIATE consideration

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.