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- Map current touch points for customer engagement across all platforms (SAP and Ensek).
- Create a customer engagement scorecard (KPIs) to track performance and identify opportunities for improvement.
- Lead customer experience for transformational business and industry projects.
- Collaborate with Customer Communication Managers to prioritize delivery and validate work requests from business stakeholders.
- Experience of setting and embedding customer communication strategies in the B2B space.
- Experience in consumer-focused product and communications marketing.
- Experience in delivering customer experience (CX) / change programs.
Branded Content Lead - Leicester, United Kingdom - British Gas
Description
Customer Communications Lead
Location: Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working
Compensation: £5% target bonus & benefits
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
This is a brand new role to define our Customer Engagement (Communications) Strategy in BGB.
Responsibilities:
Qualifications:
Benefits: We are keen to bring new ideas into the team.