Contract Officer - Norwich, United Kingdom - Norfolk County Council

Norfolk County Council
Norfolk County Council
Verified Company
Norwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Fixed Term Contract/Secondment Opportunity for 12 months | £22,349 to £24,054 per annum (Scale E) | 37 hours per week | County Hall, Norwich


The arranging of care plays a pivotal role in Adult Social Care, and with an ageing population, this has never been more important.


The Brokerage Service is a highly professional operation within Adult Social Services, that aims to source care and complete contracts for Norfolk's adults.


This is an exciting phase within the Brokerage Service, and to help us deliver a high-quality service we are looking to recruit professional, hard-working, personable and organised individuals.

Ensuring a high level of accuracy, while delivering contractual care and support that meets an individual's needs.

You will be responsible for delivering high quality Customer Service while delivering against Key Performance Indicators (KPIs).


You will be responsible for contractual quality control, interpreting data, managing complex issues, while enabling providers to invoice within given timescales.


If customer service is your passion and you have delivered high quality customer service, we would love to hear from you.

Knowledge of Social Services would be an advantage.

We here looking for Contracts Officers to cover both during the week and weekend cover over 5 days. Weekend working is entitled to premium enhancements.


For an informal discussion please contact Mark Feeley on or Gilly Brown on


We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.

Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Job Description and Person Specification


You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

Closing date: 16 March 2023 at 23:59


We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.

Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk.

Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents.

We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.


We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.


We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

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