Accounts & Operations Executive (Permanent, Part Time) - United Kingdom - The Terminix International Company Limited Partnership

Description

Manager, Customer Operations (Remote) page is loaded Sr. Manager, Customer Operations (Remote)
Apply locations RTX Memphis Headquarters time type Full time posted on Posted 4 Days Ago job requisition id R Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries


Location:
Remote
Operations Leadership, Sales, Clients

The Senior Manager Customer Operations manages the strategic design, implementation, and optimization of customer experience programs and initiatives to deliver the most customer-centric experience for our Ambius business.

This leader should be self-driven, creative, analytical and a customer care builder at the same time. This seasoned professional will create an inspiring culture for our customer account management team.

This person should be a mentor to others, a supervisor that can create a high performing team that can deliver results with speed and quality and create a memorable experience for our customers.

This leader will take responsibility for creating short and long-term strategies and developing and maintaining strong customer relationships that will ultimately lead to new business generation and help to drive revenue growth.

Builds cross-functional relationships with organizational stakeholders and liaises effectively with business partners to understand products, customers, and industry.


Key Performance Indicators:
Net Gain

Provide leadership and guidance to the account management team, fostering a culture of excellence, collaboration, and accountability, elevating teams through new perspectives, ideas, and solutions.

Plan, develop, and execute the company's account management strategies to drive revenue growth and maximize customer retention.
Drive continuous improvement initiatives within the account management function, streamlining processes and enhancing overall efficiency.
Collaborate with senior leadership to provide input on business development strategies, market trends, and new product/service offerings.
Understand customers' needs, business objectives, and challenges to effectively align solutions and services to their requirements.

Work with Growth & Retention to negotiate balanced renewals and expansions that profit our business while benefiting the customer and shepherd the deal through negotiation.

Monitor and analyze account performance metrics, identifying areas of improvement and implementing corrective actions as necessary. This includes monitoring performance guarantees and other KPIs related to contract performance.

Drive continuous improvement and innovation building new processes, systems, and structures as well as optimizing existing ones to exceed customer expectations while building efficiencies and scale across the business.

Develop, implement, design, and direct projects utilizing customer feedback to drive sales and renewals and improve customer satisfaction.
Partner with business operations leaders to support client strategies that improve our ability to deliver onboarding, billing, claims, reports, call center, and performance guarantees to our clients
10 years business experience
5 years account management experience
Solid financial skills and understanding of P&L including revenue, expense and gross margin.
Reads, writes and comprehends written and spoken English to communicate effectively and professionally at all times.
Strong working knowledge of Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint.
Formal Education, Qualifications or Training
~ Bachelor's Degree OR equivalent years of experience

We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.

We offer competitive pay and many of our roles offer performance incentives.

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement
~401(k) retirement plan with company-matching contributions

Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

Message and data rates may apply. At Ambius, interior plantscaping means more than just plants.

We strive to be the premier creator of healthy, productive and sustainable environments for our businesses, which enriches the work experience and delivers a productive environment enabling people to thrive.

Our business is based on scientific research that demonstrates the positive benefits plants have on indoor air quality, and ultimately our health and wellbeing.

Our Ambius team are the people responsible for the vibrant plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls you see in corporate offices and many restaurants.