Web Support Assistant - Poole, United Kingdom - Osprey Europe Ltd

Osprey Europe Ltd
Osprey Europe Ltd
Verified Company
Poole, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for a:

Web Support Assistant
Join our Osprey team and make an immediate impact.

If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands.

Together, we build innovative and usefulproducts that elevate people's lives everywhere every day


About the role


Reporting to the Web Support Supervisor, this position's primary purpose is to deliver outstanding customer service to consumers to exceed expectations and uphold Osprey's reputation and to assist the department in ensuring that every customer experienceis memorable and 'best in class'.


What you'll do in the role

  • Deliver outstanding customer service to consumers
  • Log stats for customer enquiries
  • Provide guidance on Osprey products
  • Help build Osprey's online reputation and brand credibility by encouraging customers to leave reviews
  • Liaise with the warehouses to support dispatch process
  • Liaise with couriers and consumers regarding delivery issues
  • Review the saletodelivery process to ensure that it is always optimized
  • Manage the returns process, including liaising with the Finance department to ensure returns are processed correctly
  • Identify repeat enquiry types and work with Web Team to encourage selfhelp on website by introducing new FAQs and other process changes
  • Assist the wider Web team with merchandising tasks
  • Ensure that every customer experience is memorable and classleading
  • Review processes and improve the delivery of customer servicerelated content
  • Managing website reviews
  • Supporting colleagues with upskilling/cross training when required

What will help you do the job well

Essential:

  • Experience of working in a similar environment
  • Experience of delivering outstanding customer service
  • Excellent telephone manner
  • Experience in administration
  • Order processing experience
  • Excellent computer skills
  • Effective communication with internal and external stakeholders
  • Ability to be proactive
  • Excellent organizational and time management skills
  • Excitement about joining a midsize yet growing company with fastgrowing brands

Nice to have:

  • Sage200 / Magento or other CRM systems experience
  • Interest and understanding of outdoor gear and users

About you


You will be a great fit if you are a highly motivated, driven and passionate individual with exceptional communication skills.

You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking,can work with a good level of autonomy and foster relationships with cross functional teams.


What do we offer?

  • Competitive salary &bonus scheme
  • Hybrid Working
  • 25 days holiday plus bank holidays
  • Autoenrolment pension scheme
  • Life Assurance
  • Cycle to work scheme
  • Employee assistance counselling line
  • Product discounts
  • Social events and activities

Wondering if you should apply?
Helen of Troy welcomes people as diverse as our brands.

Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger.

If you're eager to share new ideas and try new things, we want to hear from you.


Helen of Troy is an Equal Opportunity Employer.
**Please refer to our applicant privacy notice on the Osprey Europe website.
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