Head Receptionist - Chester, United Kingdom - The Chester Grosvenor

The Chester Grosvenor

Verified Company

Chester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
BES3283

Branch:
The Chester Grosvenor

Location:
The Chester Grosvenor, Chester

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:13/03/2023

Closing date:15/04/2023

Head
Receptionist.

What We Can Offer You:

Fantastic training and career development opportunities
Employee and Friends family Discounts across a UK wide Bespoke and Coast Country Hotels.
Free meals on duty.
Complimentary uniform provision and laundry service.
Wagestream access to earned wages for unexpected costs
Recognition awards and celebrations.
Bonus holidays for length of service (permanent employees).
Online /Store / Local Discounts.
FB, Spa and retail discounts at The Chester Grosvenor.
Wellbeing focus and practice we've got you.
Discounted memberships
And many more Team Grosvenor treats...
Prior experience of customer service and front of house hotel reception and / or reservation duties.
Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships.
Professional and courteous to our guests and our team.
Exceptional telephone manner.
Ability to promote hotel restaurants, spa and packages.
Awareness of 5 Star Hotel Standards and guest expectations.
Experience of Opera Hotel Systems is desirable
A positive, can do attitude.

Duties:

To be familiar with the days business, including arrivals, departures, and special requests.
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
To have a good understanding of the guests' requirements when they are checking in or out.
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
Maximise sales through upselling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided.
Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
To be able to make decisions in a fast paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system.

Bespoke BenefitsWhat's in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.

Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

About Us
The history of Chester and its most famous hotel have been inextricably linked for many decades.

Although the existing building dates back to 1865, there has been an inn on this site since the late sixteenth century.

Throughout the twentieth century the hotel has earned an enviable reputation