Customer Service Assistant - Newcastle upon Tyne, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are currently seeking a Customer Service Representative to join our team.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.


Duties:


  • Provide accurate information about products, services, and company policies
  • Assist customers with placing orders, processing returns, and resolving any issues or concerns
  • Upsell additional products or services to customers when appropriate
  • Analyze customer needs and recommend suitable solutions
  • Perform data entry tasks accurately and efficiently
  • Handle customer complaints or escalations with empathy and patience
  • Maintain customer records and update information as necessary

Skills:


  • Excellent phone etiquette and communication skills
  • Ability to upsell products or services effectively
  • Strong analytical skills to understand customer needs and provide appropriate solutions
  • Strong command of written and spoken English

Job Types:
Full-time, Permanent


Pay:
From £25,049.42 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 29/05/2024
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