IT Operations Analyst - Godalming, United Kingdom - Ramsac

Ramsac
Ramsac
Verified Company
Godalming, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

IT Operations Analyst
Location Godalming

Contract:
Full time, Permanent

Salary £23,000 - £25,000

Why your Job is Important to us


We are "the secure choice" for all our customers, providing them with round the clock reassurance that their IT is safe, resilient and in good health.


Our IT Operations team is at the core of this service, ensuring that we're always keeping a close eye on clients' critical systems.

As our IT Operations Technician, you will be remotely reviewing and reporting on the health and reliability of clients' ITservices, looking for opportunities to improve the services we provide.

Your job is to be proactive, professional and friendly with all interactions with clients and working across all technical teams to improve our client-facing services


Main Responsibilities

On a day-to-day basis you will:

  • Carry out monthly remote management checks as part of our totalIT service and produce careful reports for our managed service clients that reassure them of the health and security of their IT estateProactively reach out to client employees to assist themwith issues identified in the reports
  • Assist in the management of totalIT agents across our client base
  • Work with your IT Operations colleagues to identify areas for improvement or opportunities to automate and streamline existing processes
  • Provide insights and reporting for our managed security services such as cybersecurity awareness and phishing training
  • Respond to issues and queries from clients in a timely manner

About You

Inspire us
We want to be known as the most 'can do' well-polished and caring IT supplier in the South East. To do that, we only want to work with the best.

Our staff are proud to say 'I am ramsac' - their personal values are all a reflection of the core ramsac beliefs,which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service.

Are you ramsac enough to be part of this very special team?


What's really important to us

  • The ability to be selfmotivated and highly organised
  • A beady eye when it comes to details
  • The ability to be logical and solve problems with grit and determination
  • A desire to develop your own skill set at any given opportunity
  • Experience of working in a professional IT team or service provider
  • The ability to keep it simple no one's impressed with jargon that only serves to belittle the end user
  • Experience of dealing with a wide range of tech products, from PCs to servers, printers to firewalls, operating systems to security software
  • The ability to remain calm and to make clients feel that they are the most important person on the planet

The icing on the cake
Experience in IT is desirable but isn't essential.

Ability to flex working hours around commitments.


You may have experience in the following: IT support, IT Administration Support, IT Technical Support, Technical Support, IT Reporting, etc.


REF
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