Guest Services Manager - London, United Kingdom - Page 8

Description

We are now looking for a friendly and engaging Guest Service Manager to join Page8 Hotel, St. Martins Place, London.

Page Hotels, the home of urban explorers, is a lifestyle brand that connects people to people. Our hotels offer a full immersion into the heart of the city; the way locals know and love. Set in a prime location, right next to Trafalgar Square, Page8 is a design-led 138 room hotel inclusive of Page Common, part-bar and part coffeehouse. It provides the perfect spot for exploring all that London offers

Key accountabilities

As Guest Service Manager, you will

• Deliver fantastic experiences for our guests, at arrival and during their stay
• Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner
• Manage, record and resolve promptly any guest issues
• Promote the hotel, food and drink outlets, and the hotel services at all times, suggesting upselling and additional services where appropriate
• Take on the responsibility of Duty Manager in the absence of senior management during weekends and overnight
• Typically work 12-hour shifts (8am – 8pm), 4 on 4 off; flexibility to sometimes cover night shifts will be expected

What we offer

• Uniform
• Meal allowance
• Competitive pay rate / salary
• Annual holiday entitlement increasing with service
• Opportunities for career progression
• Professional training and development opportunities
• 24/7 Employee Assistance Programme
• Generous company sick pay
• Employee referral bonus
• Quarterly and annual recognition award
• Birthday leave (independent of annual leave entitlement)
• Company-wide discounts – food & beverage and accommodation

As Guest Service Manager, you will have

• Previous experience working in Front Office, preferably within luxury hotel properties
• Supervisory experience in a 5* hotel or similar environment
• A professional appearance and manner, ability to multitask and prioritise
• Strong customer focus and ability to engage and connect with guests
• Proficiency with computers and knowledge of Opera system
• Excellent command of spoken English. Ability to speak additional languages is highly desirable, notably Cantonese or Mandarin

As an equal opportunities employer, Page8 is committed to the equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Page8 aspires to have a diverse and inclusive workplace and invite suitably qualified applicants from a wide range of backgrounds to apply and join us.