Assistant Delivery Manager - City of London, United Kingdom - BPP University

BPP University
BPP University
Verified Company
City of London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Evolving client relationships and providing exceptional management of accounts


An exciting opportunity to use your excellent capability of managing a complex service activity, as you will work to maintain and ensure that all accounts (primarily accountancy and financial services qualifications) run successfully.

With your excellentcommunication skills, you will consistently be retaining and developing multiple client relationships and ensuring all contractual and non-contractual service delivery elements are met - owning the responsibility for a service delivery team.


What you'll be doing

  • Managing activity within designated programmes and to act as the main point of escalation for any issues that may arise
  • Liaising, on a cyclical basis, with the clients' training managers to identify number, type, location of courses required within programmes
  • Preparing & conducting regular client/programme/process reviews internally and externally
  • Preparing analyses of results and feedback surveys and communicating to clients an overview of key trends
  • Coordinating reporting and feedback for clients on student activity as per the contract
  • Confirming content of course confirmation and joining instruction information each year with client
  • Working to continually improve the service provided to clients, students, and apprentice.
  • Managing a Client Service Team which is responsible for the delivery of all contractual service delivery, ensuring efficient administration as per the client contract
  • Managing mailboxes and working to SLA's
  • Liaising with all internal departments to ensure that everything is in place to ensure the endtoend programme logistics run smoothly
  • Working with Heads of Programme to discuss and confirm any changes to the educational programme, providing feedback to the client
  • Working with the Lead Tutors to confirm any interventions required for students

Choose a better work-life balance


With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.

Either way, you'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part ofa diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitivesalary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare, and dental plans that offer additional assurance to look after you and yourfamily.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.


What we're looking for

  • Ability to manage complex service activity in a customer facing role
  • Prior management/supervisory experience, ideally within a client facing role
  • Experience of managing KPIs and SLAs in a commercial environment
  • High level of organisational skills, including ability to manage complex activities to tight deadlines
  • Exceptional communication skills: verbal and written
  • Outstanding planning skills able to create high level & detailed plans
  • Excellent negotiating skills able to influence outside of line management structure
  • Proven experience of managing client and internal stakeholder relationships
  • Ability to analyse data and communicate key information
  • Proven track record of managing change, both personally and in supporting others with change
  • Proactive and professional attitude to work
  • Digitally Literate with good working knowledge of Microsoft Office
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