Office Manager - Bristol, United Kingdom - ISS Facility Services UK

Description

Job Description

Office Manager

Contract: Production

Location: Bristol

Hours of work: 40

Contract Type: Permanent

The Office Manager position plays a crucial role in ensuring the consistent delivery of service excellence on the account.

Job Description

With a focus on meeting client expectations and maintaining account performance, this role requires autonomy, a proactive attitude, and strong initiative.

As the Office Manager, you will be responsible for driving performance and ensuring compliance with statutory, mandatory, and corporate requirements, including safety, health, and environmental compliance.

Given the client's specific needs, this role may require a higher level of security clearance. Join us in this role where you can make a tangible impact on service delivery and client satisfaction.

Key Responsibilities

• Work closely with the Client site lead to ensure smooth running of the satellite office
• Maintain a weekly schedule of contract management movements and ensure timely circulation to team
• Assist the business by the raising of purchase orders as required
• Provide F&H in way of refreshments for any meetings
• Provide administration of ISS systems and processes for the sites
• Administration of security systems and database for the client
• Support internal performance key indicators
• Monitor site performance against SLA's and KPI's
• Promote a strong safety culture and lead by example and ensure the team are working effectively.
• Positively influence customer relationships to ensure regular contact is maintained and service delivery expectations are achieved/exceeded

Professional and Personal Competencies/Qualifications

• GCSE Maths and English or equivalent
• Relevant corporate / hospitality/ customer service experience 2-3 years
• Ideally have experience working with systems (e.g. MS Office) 2-3 years
• Management of Personnel 2-3 years
• High degree of accuracy
• Excellent communication skills
• Good time management
• Customer service skills
• Technical ability - Microsoft Office (intermediate/advanced)
• Ability to work on own initiative and as part of a team

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.