1st - 2nd IT Line Support Analyst - Southampton, United Kingdom - Your Tech Future - UK Tech Recruitment Specialists | Certified BCorp Pending

Description

IT Support Analyst, Southampton
Excellent Benefits | Office Based | Competitive Salary | Professional Development

Are you a skilled problem-solver with a passion for IT support? Our client in Southampton is seeking a dedicated IT Support Analyst, to join their service desk.

As an IT Support Analyst, you will play a crucial role in providing efficient technical support to users across the organisation.

Key Responsibilities of the IT

Support Analyst:
Provide 1st and 2nd line IT support to users ensuring timely resolution.
Provide both hardware and software support and support users with installations and new hardware set-ups.
Collaboration with other IT teams to escalate complex problems.
Requirements of the IT Support Analyst include:
Proven experience in a service desk or similar 1st/2nd line role
Strong knowledge of Windows operating systems and Microsoft 365 applications
IT certifications (e.g., CompTIA A+, ITIL) are advantageous.

In return our client offers an excellent benefit package, office based working and the opportunity to undertake industry relevant qualifications.

Service Desk Analyst, Helpdesk Engineer, Helpdesk Technician, 1st Line IT Support, 2nd Line IT Support, IT Technician, IT Engineer, Service Desk Technician, IT Operations Analyst
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