- Demonstrable evidence of effectively managing a number of staff diaries
- Demonstrable evidence of effectively co-ordinating meetings, circulating papers in good time and taking minutes as required
- Demonstrates the ability to craft and present letters on behalf of managers to a high standard
- Experience of working in NHS setting
- Demonstrable ability to put systems in place and be organised
- Demonstrable evidence of the ability to plan and prioritise own workload, ensuring deadlines are met to a high standard
- Know when to seek advice from senior staff or when to escalate when the situation goes beyond the post-holders ability.
- Excellent verbal, written and presentation skills
- Ability to understand, record and deliver complex and detailed messages and communications
- Ability to communicate with sensitivity and compassion when speaking face to face, over the telephone or writing a letter or email.
- Demonstrable experience in the use of Microsoft Office e.g. word, email, excel, power point etc.
- Demonstrable experience of being able to use data bases e.g. Datix
- Recognised qualifications in Word/Excel
- Ability to work as part of a team but also accepting responsibility and accountability for own performance.
- Ability to work with minimal supervision and direction
- Self-motivated and customer-focused approach.
- Ability to have a flexible attitude to work as required by the needs of the service
- Commitment to electronic working.
- There may be a requirement for the post holder to work flexibly across sites
- Leads by example, promoting the highest standards of personal and professional conduct and integrity
- Committed to own self development
Governance Support Analyst - London, United Kingdom - Barts Health NHS Trust
Description
Job overview
We are looking for an enthusiastic and highly motivated governance support analyst to join our busy team on secondment. You have a pivotal role within the team to support staff and patients.
We are responsible for ensuring patients have access to the complaints system and are responded to in a compassionate and timely manner. The team supports staff to manage and investigate incidents.
You will work across the team to generate and analyse data using Datix. You will respond to enquiries over email and on the telephone using our WeCare values to deliver a high standard of customer service.
Main duties of the job
The post holder will undertake clerical and data processing and analysis base tasks to support the handling and management of individual complaints, incidents, claims, investigations, and risk management in accordance with Barts Health NHS Trust policies and procedures, service processes, procedures and performance standards.
To provide general administrative support to the site governance team members e.g., obtaining healthcare records, taking minutes at meetings.
To be responsible for preparing reports for the hospital as directed by the Associate Director of Clinical Governance or line manager.
To liaise with all members of the teams including, primary, secondary and community teams in addition to other departments and independent contractors.
To liaise with families in relation to complaints, incidents and serious incidents as necessary.
Working for our organisation
BHRUT and Barts Health are the two largest acute trusts in Northeast London and together serve a population of approximately 3 million people.
Barking, Havering, Redbridge University Hospitals NHS Trust
With a dedicated workforce of more than 7,500 staff and volunteers BHRUT is one of the larger acute trusts in the country.
The Trust provides care for a population of about 750,000 people across northeast London, and that number is predicted to increase by 15 per cent over the next ten years. It serves three London boroughs with diverse populations, and more than half of our workforce identify as Black, Asian, or Minority Ethnic. In addition, eight out of every ten employees are women, and most of the workforce lives within the host boroughs of Barking and Dagenham, Havering, and Redbridge.
The Trust also provides healthcare services to people in southwest Essex, and specialist neurosciences services to the whole of the county.
include all the major specialties of large acute hospitals, operating from two main sites - in Goodmayes and in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.
Barts Health NHS Trust
Barts Health is the in London and is one of Britain's leading healthcare providers with the biggest number of A&E patients in the country.
The Trust, which is arranged and organised as a Group of hospitals, has over 16,000 staff and covers four major sites (The Royal London Hospital, St Bartholomew's Hospital, Whipps Cross and Newham University Hospitals) and a number of community locations, including Mile End Hospital.
The Royal London in Whitechapel is a major teaching hospital providing local and specialist services in state-of-the-art facilities. Whipps Cross in Leytonstone is a large general hospital with a range of local services. Newham in Plaistow is a busy district hospital with innovative facilities such as its orthopaedic centre. Mile End hospital is a shared facility in Mile End for a range of inpatient, rehabilitation, mental health and community services. And St Bartholomew's in the City, London's oldest hospital, is a regional and national centre of excellence for cardiac and cancer care.
As well as district general hospital facilities for three London boroughs (Tower Hamlets, Waltham Forest and Newham), we have the largest cardiovascular centre in the UK, the second largest cancer centre in London, an internationally-renowned trauma team, and the home of the London Air Ambulance. The Royal London also houses one of the largest children's hospitals in the UK, a major dental hospital, and leading stroke and renal units.
The Trust has a vision to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing equitable, safe and compassionate care to our patients in east London and beyond. We are now striving towards becoming an outstanding group of hospitals.
"We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band".
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Experience
Essential criteria
Desirable criteria
Skills
Essential criteria
Knowledge
Essential criteria
Desirable criteria
Other
Essential criteria