Receptionist - Blakeney, United Kingdom - Blakeney Hotel

Blakeney Hotel

Verified Company

Blakeney, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join our team of receptionists providing a warm and efficient first point of contact with all visitors of the hotel, including at the front desk face-to-face, via telephone and written communication providing the excellent customer service we have become known for.

Role of the Receptionist:

Providing professional and friendly service to our customers, ensuring the standards of customer care, friendliness and politeness are met
Answering telephone and enquiries at the front desk.
Checking guests in and out
Dealing with customer enquiries and referring to relevant department
Taking reservations, calculating room rates and putting reservations into our systems
Dealing with amendments and cancellations
Handling customer complaints
Preparing reservation confirmation letters and dealing with reservation queries
Daily banking
Coordinating guests' requests with other departments

Experience / Skills of the Receptionist:

Friendly and professional manner
Clearly spoken and good telephone manner
Exceptional communication skills both verbally and written
Excellent customer service skills
A high standard of personal presentation and professionalism
Experience as a receptionist in a 3star hotel or above is desirable.
Excellent attention to detail
Basic computer literacy including the use of Microsoft Outlook, Word, and Excel
The ability to be calm and well organised, even when working under pressure
Have the ability to pick up new systems quickly (full training given)

Working Hours:

Full-time 40 hours per week, working 5 days out of 7 (including evenings and weekends).

Location:
Blakeney, Norfolk

Contract type:
Permanent

Benefits:

Working in a beautiful quayside location with a great team + 28 days annual leave, pension scheme, development opportunities and other staff perks.

INDFOH