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- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- Work in Progress (WIP) control for the workshop
- MOT and service scheduling
- Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
- Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
- To promote additional workshop services/repairs where applicable
- To identify and add parts to WIPs
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- To ensure parts are ordered/requisitioned once relevant authority is received
- Inform customer of outstanding campaigns and arrange for work to be completed
- To ensure customer reception area is maintained to a high professional standard at all times
- To order/ arrange sub-contract work
- To assist and develop parts sales with the objective of meeting relevant targets
- To cost completed work and raise invoices
- To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
- Build rapport with all staff and customers
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- To maintain invoice filing in an accurate, timely and efficient manner
- To ensure up to date knowledge and training on all franchise requirements
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
Service Advisor - Heathrow, United Kingdom - Yolo Recruitment
Description
NEW SERVICE ADVISOR JOB
Heathrow, West London
Salary: 35k basic + 4k bonus + benefits
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime