- Pension scheme - up to 8%
- 26 days holiday + bank holiday (option to buy an additional 5 days)
- Employee referral programme
- Perks at Work
- Above and Beyond awards
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Flexible working
- Training and exam sponsorship
- Employee assistance programme
- Paid volunteer days
- Social events
- Assess the credit worthiness of individual applications with a view to sanctioning a credit limit approval
- Adherence to prescribed underwriting criteria and policy rules is required as part of the underwriting process, adhering to SMF's lending policies and procedures.
- Demonstrate responsible lending throughout the Underwriting decision process.
- Identify and refer any potential fraudulent applications to the FCI Team
- Report Money Laundering suspicions to the FCI Team for investigation.
- Validating customer proof of address and income provided either at payout stage or pre-payout, using different methods of income verification i.e. Payslips and Open Banking
- Ensure customer income information is consistent with application details, investigating any discrepancies.
- Identify and respond appropriately to applicants if they appear to be vulnerable customers, tailoring the service that SMF offer appropriately to the individual's needs.
- Providing support and advice to the Sales Team and external broker partners regarding customer applications and underwriting conditions as necessary
- Deliver exceptional customer service.
- Ensure the principles of Treating Customers Fairly are adhered to.
- Undertake other tasks from time-to-time to support the Payouts Department as required.
- Aid the Underwriting Team Leader and the Credit Risk Operations Manager as required.
- Quarterly side-by-side meetings to be attended with other SMF New Business Functions, including Payouts and Financial Crime Prevention
- Demonstrate the company Vision and Values
- Knowledge and understanding of non-prime consumer credit market.
- Understanding of regulatory guidelines in practice including the Consumer Credit Directive (CCD), Irresponsible Lending Guidelines (ILG), Data Protection Act (DPA), GDPR, Vulnerable Customers and Money Laundering (AML)
- Working knowledge of Experian and TransUnion (ShareReport, Callvalidate & the Affordability Report)
- Analytical and logical approach
- Excellent telephony skills
- Excellent communication skills
- Ability to work under pressure.
- Problem solving skills.
- You must act with integrity.
- You must act with due skill, care, and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regards to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.
Underwriter - Chester, United Kingdom - Specialist Motor Finance
Description
Underwriter - Hybrid working - Chester office - up to £30,000
Current shift patterns include.
Monday to Friday – 8am – 6pm - Rota basis, shifts are 8am-4pm or 10am-6pm
Every other Saturday 6.5 hours within the timeframe 7am – 5pm, with a day off in the week
Employee benefits
Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.
Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.
Key responsibilities:The successful candidate will be always required to act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role at Specialist Motor Finance. These rules include: