End User Service Engineer - Greater London - Birlasoft

    Birlasoft
    Birlasoft Greater London

    5 days ago

    Description

    As a key member of the Technology team, the End User Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs. The engineer also drives local optimization and promotes the adoption of end‑user technologies.

    Key Responsibilities

    • Technical Support
    • Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
    • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
    • Deploy other hardware requested through arranged collection in the IT dept. or set up at the user's desk.
    • Support and assist users with Onboarding & Offboarding process
    • Support and maintain local conference and meeting room equipment
    • Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
    • Consult with local business and senior leadership to evaluate support requirements and execution planning.
    • Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
    • Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
    • Service Management
    • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
    • resolved to agreed targets as defined in the Service Level Agreement (SLAs).
    • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
    • Manage calls with 3rd party suppliers where necessary through to closure
    • Escalate calls where necessary to the support manager, report on status of outstanding calls
    • Builds relationships with other international support teams to create a cohesive support team
    • Drive local optimization efforts by identifying service issues and implementing improvements by automation, self‑service and other measures.
    • Drive technology adoption of end user services related applications and systems
    • Support Audits related activities alongside other tech functions and business.

    Preferred Qualifications

    • Excellent technical knowledge in all key areas of EUS technologies, e.g.
    • Windows and Mac OS
    • Microsoft Office Specialist (MOS) and/or Microsoft 365 certified
    • iOS and Android devices
    • Hardware and Peripherals
    • Excellent knowledge on IT Ticketing Systems, especially Service Now
    • Conferencing and enterprise voice
    • Audio visual systems (TV/Projector systems) and conference technology
    • Knowledge on SCCM and Intune
    • Basic Network Skills to support the local Office Infra as needed
    • Experience in working with an International Support Environment
    • ITIL certified (Preferred)

    Personal Skills

    • Excellent communication skills in English and the local language (if applicable)
    • Strong customer service orientation with a focus on client satisfaction
    • Ability to remain calm under pressure and manage multiple tasks.
    • Organized, adaptable, and collaborative team player.

    #J-18808-Ljbffr

  • Work in company

    Service Engineer

    Only for registered members

    +We are seeking a skilled Service Engineer to support the operation and reliability of a Smart Building technologies company who are growing their internal teams in London. · +Respond to service requests and incidents, diagnosing and repairing faults in security systems. · ...

    London

    3 weeks ago

  • Work in company

    Service Engineer

    Only for registered members

    We are seeking a skilled Service Engineer to support the operation and reliability of a Smart Building technologies company who are growing their internal teams in London. · This hands-on role involves both reactive and planned service activities, ensuring security systems (CCTV, ...

    London

    2 weeks ago

  • Work in company

    Service Engineer

    Only for registered members

    We are looking for skilled Air Conditioning/Chiller Engineers to provide operational support to the South Region.We require an experienced engineer with knowledge of VRF systems as well as medium to large tonnage chillers. · To proactively deliver the engineering tasks received, ...

    London Full time

    1 week ago

  • Work in company

    Service Engineer

    Only for registered members

    I am looking for experienced HIU Service & Maintenance Engineers for long-term full-time work on new build and occupied sites. · ...

    London

    2 weeks ago

  • Work in company

    Service Engineer

    Only for registered members

    Service Call-Out Engineer · Location: North Area and Brighton to Portsmouth area · Job Type: Full-time, Permanent · Salary: Competitive + Overtime + Company Vehicle · About the Role · We are seeking a reliable and customer-focused Service Call-Out Engineer to join our growing tea ...

    London £45,000 - £80,000 (GBP) per year

    3 days ago

  • Work in company

    Service Engineer

    Only for registered members

    Bridge Recruitment is helping one of our established clients recruit an experienced Service Engineer to join their ever-expanding team. Our clients main services they provide are Access Control, Video Surveillance Systems... · ...

    London

    1 month ago

  • Work in company

    Service Engineer

    Only for registered members

    We are looking for a maintenance mechanic to join our team in London. The successful candidate will ensure the safety of passengers by safely maintaining a portfolio of lifts and escalator units. · ...

    London Full time

    2 weeks ago

  • Work in company

    Service Engineer

    Only for registered members

    We are looking for Service Engineers to join our Service team in the East London and surrounding areas. If you have a comprehensive Lift engineering background, including an NVQ 3 in Lift Engineering or equivalent – we want to hear from you. · As a Service Engineer You Will Be Re ...

    London £45,000 - £80,000 (GBP) per year

    4 days ago

  • Work in company

    Service Engineer

    Only for registered members

    We are looking for an experienced Service Engineer who has Stairlift experience to cover a route across North London. · ...

    London, England

    3 weeks ago

  • Work in company

    Service Engineer

    Only for registered members

    We are looking for an experienced Service Engineer who has Stairlift experience to cover a route across East London / North London.This is a fantastic opportunity to join the Orpington Service Branch where you will be responsible for servicing and repair of stairlifts micro-lifts ...

    London

    5 days ago

  • Work in company

    Service Engineer

    Only for registered members

    We are looking for a dedicated Service Engineer to contribute towards our ACT and SWP service team across the South East with the ideal candidate being based around the Dartford area for easy access into London. · Getinge is a well-respected Original Equipment Manufacturer (OEM), ...

    London

    1 month ago

  • Work in company

    Service Engineer

    Only for registered members

    We are looking for an experienced Service Engineer who has Stairlift experience to cover a route across East London / North London. · As a Service Engineer at Stannah, you will play a vital role in keeping our customers moving in their own homes which is a passion of ours. · ...

    London

    1 week ago

  • Work in company

    Service Engineer

    Only for registered members

    We are recruiting for an experienced Fire Alarm & AOV Service Engineer to join a well-established and growing life safety business operating across London and the South East. · Ensure all works comply with relevant British Standards and company procedures. · Maintain company vehi ...

    London

    1 week ago

  • Work in company

    Service Engineer

    Only for registered members

    Myn collaborates with leading employers to offer exclusive contract positions.Our client who has been redefining what's possible in the built environment for 40 years is looking for an experienced Service Engineer. · ...

    London

    3 weeks ago

  • Work in company

    Service Engineer

    Only for registered members

    This is a great opportunity to join a well-established company delivering communal IRS, security, and fire protection solutions across London. · Servicing & maintaining integrated fire & security systems to current regulations to British Standards · Carrying out small works and r ...

    London, UK

    1 week ago

  • Work in company

    Service Engineer

    Only for registered members

    Service Engineer – Package Sewage Treatment Plants (STP) · Somerset, United Kingdom · Full-Time | Permanent · About Biodigester · Biodigester is a specialist provider of advanced, eco-friendly wastewater treatment solutions. We design and deliver high-performance package sewage t ...

    London £45,000 - £80,000 (GBP) per year

    11 hours ago

  • Work in company

    Services Engineer

    Only for registered members

    As a Service engineer at Carlsberg Britvic, you will be responsible for delivering world-class engineering technical excellence in fault resolution and maintenance standards. · ...

    London

    1 month ago

  • Work in company

    Service Engineer

    Only for registered members

    The Service Engineer (Generator) role involves travel to client sites across the UK, covering installation, commissioning, planned preventative maintenance and reactive repairs on critical power systems. · ...

    London

    3 weeks ago

  • Work in company

    Services Engineer

    Only for registered members

    We are looking for a Services Engineer to deliver world-class engineering excellence in fault resolution and maintenance standards that support site performance metrics. The ideal candidate will have extensive experience working in a strategic, target-driven manufacturing environ ...

    London

    1 month ago

  • Work in company

    Services Engineer

    Only for registered members

    Apply now » · Date: 16 Feb 2026 · Location: Beckton, GB, E6 6LF · Company: Britvic · Job Title: Services Engineer · Location: London - Beckton · Job Length: Permanent · Working Hours: 37.5 · Competitive Salary With Extensive Benefits · Monthly product allowance – alcoholic & non- ...

    London £45,000 - £80,000 (GBP) per year

    1 day ago

  • Work in company

    Service Engineer

    Only for registered members

    HPC Compressed Air Systems is looking for a qualified compressed air service engineers in the London area with a working history in the compressed air industry to be responsible for accomplishing installation, maintenance and repair tasks on HPC and customers compressed air equip ...

    London £38,000 - £43,000 (GBP)

    6 days ago

Jobs
>
London