Parts Advisor - Southampton, United Kingdom - Snows Group

Snows Group

Verified Company

Southampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location
Southampton

Category
Toyota - Southampton (STS)

(Parts)

Vacancy Type
Permanent/Full Time

Salary
£23,500 to £26,500 basic DOE, plus competitive, uncapped bonus structure

Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises.

We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

We are currently on the lookout for a
Parts Advisor to join our
Toyota team at Snows Group based in
Southampton.

Your day

The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts departments business through structured direct selling.

Your day will include:

Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

Have you got what it takes?

Able to plan, organise self and meet agreed work deadlines.
Able to assimilate information quickly and provide considered responses.
Attention to detail and maintains good, accurate quality of work.
Technical Qualification or proven experience of working with vehicle parts.
Abe to communicate effectively with team, manage external relationships and customer relationships.
PC and web literate.

Hours of work:

The hours are on a three week rota:
Week 1: 0700 to 1530 (with an hour for lunch)

Week 2: 0830 to 1700 (with an hour for lunch)

Week 3: 0930 to 1800 (with an hour for lunch)

Saturday 0800 to in 3 rota)

What is in it for you?

Highly competitive salary and bonus scheme.
Full training and support to help you immerse yourself in the role and Snows values.
30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
Discounted MOTs, Service and Parts.
Recommend a Friend Bonus/ Introducing a Customer Bonus.
Life Assurance Benefit.
Snows Contributory Pension Scheme.
Health Shield.

BEN