Repair Support Diagnostic Technician - Epsom, United Kingdom - TLP Consultancy Ltd

TLP Consultancy Ltd

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Repair Support (Diagnostic Technician)

Permanent

- £35,500K + Bonus & benefits

Near Epsom (own car required)
Start ASAP

Are you an experienced vehicle technician looking to get out of the workshop? Still want to utilise your skills and experience but without getting your hands dirty? We have a fantastic opportunity for a Front-Line Repair Technician to support thedealer network repair vehicles and help ingrain a Fix-it-Right Mentality.

The opportunity

Our client, a global automotive company based near Epsom, Surrey is looking for a Front-Line Repair Technician to help support their dealer network to repair vehicles and help ingrain a Fix-it-Right Mentality.

You will be working within Product Quality & ServiceSupport to assist the network, and the relevant authorities with technical advice, reporting technical issues to support making ever-better vehicles, providing warranty support, analysis, and management of recalls.

Responsibilities
*You'll be in direct communication with our network's technicians and after sales personnel, supporting them to resolve ongoing technical cases using the Fix It Right mentality.
*Supporting new model launches by working closely with the manufacturing plants to provide Early Detection and Early Resolution of technical issues.
*Providing repair support to customers and 3rd parties via our technical hotline.
*Identify new trends in vehicle repairs and warranty concerns to support our Product Quality team.
*Inspecting vehicles at dealers to fully understand the root cause of an issue.
*Supporting internal departments in relation to technical issues.
*Developing best practice initiatives that allow the network's technicians to perform Fix-It-Right to an ever-higher standard.

Your key skills will include:

*Confident in communicating with our customers and internal stakeholders.
*Recognised motor vehicle qualifications.
*Experience working at a high level of motor vehicle technical support.
*Customer handling skills

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.