Helpdesk Administrator - West Sussex, United Kingdom - Stratospherec Limited

Description

Job Description Salary:
£30,000 - £35,000 per annum, depending on experience

Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.

I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer.

Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 years
Entry into the company pension scheme
Quarterly performance bonus scheme after the probation period

I am seeking a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer.

While the role is primarily office-based, there may be opportunities for on-site client visits.

Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance tools
Diagnose and resolve hardware, software, and network issues in a timely manner
Escalate complex technical issues to appropriate teams or senior engineers
Assist with the commissioning and onboarding of Office 365 products for clients
Document all support activities, solutions, and configurations in the ticketing system
Strong proficiency in supporting and commissioning/onboarding Office 365 products
Solid understanding of ITIL principles and best practices
Experience with other cloud-based solutions such as Azure or AWS
CompTIA, Microsoft, Cisco)