Customer Service Advisor - Manchester, United Kingdom - Ambitious Group

Ambitious Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Customer Service Advisor

Salford
Up to £23,000**This a great opportunity to get into the property sector, using all your previous customer service experience, to assist with the promotion and day to day enquiries for one of the most exclusive residential buildings in the North West, which is owned and managed by an awardwinning FTSE 250 property company

As a Customer Service Advisor you will play an integral part in the occupancy levels of the building.

You will be the first point of contact for potential new clients and the go to person for existing residents.

Ideally you will have previous experience within property but this is not essential.

Being the largest registered "landlord" in the country, this very successful but still growing business promote diversity within their organisation and are also doing all they can to create more diversity and inclusion within the property sector as a whole.

What you will be doing

Be the first line of contact for customers, providing knowledgeable and accurate information about homes available to rent
Ensure all enquiries are logged quickly and accurately on the CRM system
Build rapport with customers, positioning them well to meet the onsite resident services team for viewings
Use the applicant database to make phone enquiries and convert them into leads where possible
Qualify leads according to the company applicant criteria
Book customers onto viewings
Keep up to date with the companies proposition, key messages and developments
Undertake regular audits of the system to ensure records are up to date, statuses are correct and duplicate records are cleared.

You will have

Customer focused with a commitment to and passion for providing excellent customer service
Strong written and verbal communication skills
Excellent listening, communication and rapport building skills
Good attention to detail and great organisational skills
Strong IT skills; experience in using Outlook, Word and Excel and able to learn new software systems quickly
Highly motivated, flexible, proactive and adaptable to change
Friendly and engaging phone manner
Experience with CRM systems or maintain data records would be beneficial
Previous sales or telesales experience in a call centre or face to face sales would be beneficial
Knowledge of basic property legislation would be beneficial

You will receive