Concession Manager - London, United Kingdom - Placed by Leon

Description

Job Description

Placed by Leon has partnered with an iconic luxury womenswear brand that has dressed some of the most famous women in history.

Our client is looking for an experienced Concession Manager who will be responsible for Retail & Client operations at their new concession within one of London's most prestigious Department Stores.

The ideal candidate will be a prominent figure on the floor, motivating and inspiring the team to deliver the ultimate brand experience. My client really needs someone experienced in LRTW and as well as leading on CRM strategies.

Responsibilities:

• Strong brand ambassador, representing the brand at all times
• People focused leader - grow and develop the team focusing on KPIs and CRM
• Good networker, communicator and collaborator
• Agile thinker with strong decision making and problem solving skills
• Passionate about luxury service excellence
• Calm and confident, ready to take on new challenges

Business Priorities:

• Being able to drive business priorities (achieving monthly and yearly boutique turnover and quality KPI targets set by the brand), embodying a culture of consistent clienteling and exceptional service
• Developing relationships with Department Store ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
• Have a thorough understanding of all operational procedures and systems, ensuring the Store Operations are perfectly followed to enable the team to perform at their best on the shopfloor
• Feedback to the Management team on department performance in terms of sales, merchandising and actions plans to elevate the client experience

Salary up to £65K plus bonus.