Customer Experience Assistant - Nottingham, United Kingdom - Equifax, Inc.

Description

Our fit2work background screening service benefits individual and business customers through a powerful and secure online platform, allowing record checks from over 200 countries.

Customers can choose from a huge range of check packages.

Our Brisbane Customer Service Centre supports these services by offering phone, live chat and email support for our Australian customers.

If you are experienced in assisting customers over the phone, as well as online and you're looking for a move into a large global data, analytics and technology company that offers learning and growth, we have several roles available now
What you'll do

Provide excellent customer service to a wide range of customers, individuals and businesses, over the phone, via online chat and email
Support the timely and accurate delivery of candidate verifications through administrative actions and follow-ups
Ensure quality of products and services delivered to clients and consumers by following processes and attention to detail
Handle any complaints in a highly professional manner
Contribute to a collaborative team environment where a focus on productivity and efficiency is a shared goal

What experience you need

Ideally a minimum of 12 months call-centre experience in a high-volume environment.
Financial services, telecommunications or utilities backgrounds are ideal backgrounds.
Understanding of a busy operations processing centre
Strong teamwork, interpersonal and communication skills (verbal and written).
Ability to take initiative and problem solve any customer complaints.
Attention to detail and ability to meet deadlines.
Multitasking skills, manage assignments and be well organised.
Sound keyboard skills and software skills.
What could set you apart

~ Comfort with change and ambiguity

#J-18808-Ljbffr