Security Services Coordinator - London, United Kingdom - Jisc

Description

Service Coordinator


Contract:
Permanent


Location:
Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire)

All roles within our Jisc Cyber Security team require employees to have enhanced background screening checks which include but are not limited to, financial and unspent criminal record checks.

Some roles may also require full UK Security Check (SC) clearance and you should have resided in the UK for the past 5 years and be willing to undertake this process.

You must be able to hold UK security clearance.
"We work as a geographically dispersed team, so mainly remotely, however, we have regular face to face activities, and we have hub offices where you can work with colleagues from our directorate and wider Jisc."
Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation.

We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions.

Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers.

This is a permanent, full-time role within the Network Services Team (NST) reporting to the Network Security Services Manager.

Jisc currently provides a range of network security services aimed at improving our members' and customers' security posture.

The primary role of the Network Security Services Co-ordinator is to be responsible for the coordination and day to day service support of these services.

The post holder also develops services to ensure they continue to meet emerging requirements of the user community, and supports the Network security services manager in formulating future strategy for the services.

Continued training and development in key areas associated with the services will be offered regularly.
Undertake and coordinate security services processes designed to enable successful service delivery with strong attention to detail

• Maintain the agreed levels of service performance, including ensuring timely responses to customer enquiries and applications for the services
• Write and maintain service documentation, provide reporting and ensure compliance with procedures
• Organise meetings and scoping calls (internal and external) with members/customers and internal stakeholders and lead from a service management perspective on these calls.
• Liaise with the Jisc customer community at all levels to carry out ongoing service reviews to ensure services continue to meet user requirements, and manage changes as required
• Contribute to the identification and implementation of continuous improvement of the services' administrative processes
• Undertake and coordinate the budgeting, procurement and service invoicing process for the team, including finance processing and budget tracking tasks

Cyber security or IT service desk experience

• Excellent attention to detail and accurate data entry
• Excellent planning and organisational skills
• Recent experience of project support and service support
• Experience of using Microsoft SharePoint and the full Microsoft suite of tools within Office365 (particularly Excel).

Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Flexible work pattern, which can adapt to suit your schedules and personal commitments

• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
• A generous pension scheme
• A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Financial well-being support
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• A wide range of discounts from retailers and big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans
• Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech

Equality, diversity and inclusion

We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success.

We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity.

We will be happy to help you.
Hybrid - Any of our hubs - UK
Cyber security
Full Time
Permanent