In-work Support Adviser - Dunfermline, United Kingdom - The Fedcap Group

The Fedcap Group
The Fedcap Group
Verified Company
Dunfermline, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

As an In-Work Support Adviser you will be providing appropriate support and guidance to a caseload of participants resulting in as many as possible achieving appropriate, long term, sustainable employment.


Location:
Dunfermline

Salary of £23,535

12 month fixed-term contract

Key Responsibilities:


  • Managing a caseload of participants in employment to ensure appropriate and effective contractual activity is undertaken by all participants, according to their needs to maximise their longterm sustainability
  • If you establish the participant has fallen out of work, you need to contact their employment adviser to schedule and appointment
  • Addressing participants personal constraints during employment, providing challenge, advice, and guidance where appropriate to ensure they have the necessary support, skills, and confidence to continue in employment
  • Understanding the benefits culture and know how you can best provide advice, guidance, and signposting to effectively support
  • Liaising effectively with local operational teams in relevant locations regarding participants who cease employment
  • Developing relationships and networks with key stakeholders, both internal, external, and funding providers to ensure smooth operation of all processes
  • Observing and adhering to our customer service standards so that all participants are provided with the same high standard of service, that maximises their chances of achieving sustainable employment
  • Maintaining participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements
  • Carrying out any other duties in line with delivery programme requirements

Person Specification:


Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

  • The ability to develop and maintain key stakeholder relationships
  • Excellent telephone manner and experience in providing telephone customer service
  • Excellent customer service skills, driven by supporting and progressing participants into employment
  • Experience of working in a customer focused, high paced results driven environment
  • The ability to build rapport and work effectively with challenging individuals remotely
  • Experience of appropriate IT systems
  • An understanding of inwork benefits and where advice and support can be found
  • Knowledge and experience of the employability sector and local labour market is desirable but not essential

Key Competencies:


  • Adaptability
  • Results focused
  • Customer centric
  • Rapport building
  • Resilience
  • Quality & compliance.

What else can we offer you?

  • You won't work on weekends or bank holidays
  • A twoweek Induction and training programme
  • Company annual leave, including a buy/sell scheme
  • Free life cover
  • Pension with a 4% match from Fedcap
  • A monthly benefits scheme worth £500 with access to over 900 retailers
  • A cycle to work scheme that is open all year long
  • Laptop and mobile phone for every employee

Additional information

Equality, Diversity, and Inclusion

Disability confident employer

Veterans and service personnel


Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

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