Service and Compliance Consultant - Portsmouth, United Kingdom - V3 Group

V3 Group

Verified Company

Portsmouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title
:
Service and Compliance Consultant

Reports to:
Service Director

Location:
Commercial Road, Portsmouth, Hants, PO1 4BL

Role type:
Permanent

Hours:
:30 Monday to Friday

The role
To ensure that we are fully servicing our Client base in a professional and compliant manner by supporting the Service Director with onboarding new Clients and managing the Client portfolio:

Ensuring all clients are in line with our compliance promise
Maintaining consistent, communication across the Client base to build relationships and identify any problems
Onboarding new workers via registration process
Generating leads for the sales team from site visits
Keep the team and company up to date with key compliance changes
General administration

Day to day duties

Assisting Service Director with onboarding new clients and contractors
Receiving worker and site details from Client, chasing where necessary
Attending site to register new workers and explain the Genius Money offering
Entity checks completed and up to date for every worker
Verifying TAX status for all contractors
CIS registration
ID has been verified

- oRight to work check completed

Client Exclusivity contracts completed and uploaded to CRM
Support sales efforts by obtaining leads on site for new prospective Clients (targeted)
Ensuring all sites are audited and are notified of all new sites being set up
Relevant CCO's created and signed by client
Ensuring that the right contractor is attached to the correct CCO
Up to date VAT all clients on 0% and 5% sites are evidenced
Support Service Director with organising regular client visits (4 week/quarterly) and 12month annual health checks
Support payroll team where required
Daily validation
Daily management of CRM ensuring all communication with clients/contractors is documented
Answering calls and assisting Clients/contractors with queries
Collate weekly/fortnightly and monthly finishers to the lead gen team
Upselling Tax Returns
Experience in an administrative role and must be computerliterate
Client/Customer facing role
Ability to deal and adapt to people at different levels in terms of communication
Strong organisational skills, ability to manage time effectively
Good numeracy and literacy skills with a keen eye for detail
Flexible and able to adapt to change as part of the current business needs
Able to meet daily deadlines and proactive work ethic
Demonstrates enthusiasm and commitment to the business
Planning and organisation is essential