User Researcher - London, United Kingdom - Bank of England

Bank of England

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

User Researcher (Mid Weight Month FTC / Internal Secondment)

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(

009981

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Primary Location UK-ENG-London

Job Research

Organisation DATA STRATEGY IMPLEMENTATION

Job Posting 21-Nov-2023, 6:00:27 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.
The Bank of England is a diverse organisation.

Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

This role operates in the Service Design team within the Data Collections Transformation Programme.

About us

The Bank of England has embarked on an ambitious transformation program to overhaul the way we collect and use financial data. Currently, the Bank is a data collection and processing engine. Data is collected from banks and buildings societies, credit unions, insurance companies and regulated mortgage lenders and administrators. This takes place via 35 statistical collections and over 200 regulatory collections.

The Transforming Data Collection program focuses on improving the way the Bank gets data, in order to better support our experts in shaping the UK economy.

For this strategic endeavour we need great people to help us to get it right.

Situated within a traditional business, we operate with a start up mentality.

Our transformation program is founded on a service design approach, addressing end-to-end journeys which cut across multiple services, institutions, digital systems and offline processes.

You can read more about the Transforming Data Collection (TDC) program on our website.

About the role:

You'll be joining the Service Design team in the Bank. The team includes Service Design, User Research, User Experience and Content Design practitioners. We have been around for a year and a half and have already made our mark. We have full support from the top and a great deal of autonomy.

As a User Researcher you can expect to work across multiple work-streams, connecting insights with solutions during discovery, definition and delivery phases across touchpoints and channels.

We interface with the business at all levels, to understand triggers and how they impact downstream actors and activities. And our work shapes solutions at all levels.

You will be responsible for shaping our understanding of internal and external users, how they currently experience our services and what it would take to improve these.

You will look at end-to-end user journeys where digital/ux is only part of the broader experience.

Day-to-day, you may work with data specialists and policymakers to understand and improve existing experiences and coming up with new ones.

About you:

Curious, inquisitive and openminded
Creative problem solver
A team player
Usercentred
Passionate about your practice
Iterative approach to shaping and refining solutions
Open to diverse perspectives
Comfortable with complexity
Comfortable with ambiguity
Natural proclivity to shift between macro and micro lenses
Natural drive for selfimprovement

Minimum (Essential) Requirements:

A Degree in HCD or other relevant area of study
Minimum 3 years industry experience as a user researcher across a number of working environments
Experience leading and conducting generative, formative and summative user research
Solid capability across the whole UR lifecycle from defining participants and research objectives through to synthesis and reporting
Experience with a range of tools and methods, knowing when to use which
Coherent and effective storytelling
Workshop design and facilitation

Desirable Requirements:

Experience working with complex data services
Experience working in a highly regulated industry
Evangelising User Centred Design
Journeymapping
An engaging portfolio that represents your work

Why Join the Transforming Data Collection program at the Bank of England:

Because what we do is important. Getting good data is critical for the Bank of England to do its job. The governor and deputy governors of the Bank know this. That's why they put their name to the program.
Because it's exciting to innovate inside a 300 year old institution. We like to think and do things differently. And it's exciting to bring new ideas and new ways of working to a place with so much history.
Because we are a diverse and inclusive bunch. Our work is all about bringing people together that come from different backgrounds and have different ideas. That ethos applies to our team and everything we do.
Because we support and empower each other. We have a lot to do To do everything requires us to be the best we can be. That's why we think it is important to invest in ourselves and each other. We believe everyone in our team has strengths which everyone else can learn from. An