Shop - IPR Proactive Governance Manager, EMEA - London, United Kingdom - TikTok

Description

TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Our platform is built to help imagination thrive. That's how we drive impact - for ourselves, our company, and the communities we serve.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality.

The Intellectual Property Rights (IPR) protection function within the Governance and Experience team is committed to protecting intellectual property rights and maintaining a healthy and safe e-commerce environment on TikTok's E-commerce Platforms.

Act as a subject matter expert for intellectual property and anti-counterfeit risk, focusing on intellectual property rights infringement and implementing process improvements to drive efficiency of the IPR program across the EMEA region.

• Create and enhance content policies, processes, and frameworks to minimize IPR risk from a proactive governance approach.
• Identify gaps, loopholes, and deficiencies in content policy, process, and metrics, and initiate projects to improve quality across the IPR program.
• Work closely with our moderation and vendor teams to improve quality metrics.
• Implement and enhance proactive monitoring programs, review quality metrics, and investigate reports to minimize counterfeit risk on the platform.
• Educate internal and external stakeholders to ensure IPR protection is enforced across TikTok Shop.
• Conduct training to educate crossfunctional teams about IPR policies and processes.
• Collect data and conduct labeling and segmentation analysis to understand and minimize IPR risk on the platform.
• Own and/or manage projects designed to improve operational and process efficiency. Bachelor's or Master's degree in relevant fields.
• Intellectual Property Operations, Risk Management, Trust and Safety, or Policy Development in Ecommerce or tech industry. Fluency in English is essential, and fluency in a second European language would be preferred, due to regular crossborder collaboration and EMEA scope.
• Ability to build meaningful policies and successfully implement policies at a global level.
• Excellent project and program management skills with the ability to meet deadlines.
• Demonstrated capacity for critical thinking and analysis with strong attention to detail.
• Ability to analyze and interpret data and metrics, find trends and implement solutions.
• Excellent interpersonal skills with the ability to build relationships and effectively liaise with crossfunctional teams, and collaborate with different business units and technical stakeholders.
• To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.