Call Centre Team Leader - Manchester, United Kingdom - CCA Recruitment

CCA Recruitment

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Team Leader

Salary:
£26,000 with OTE of £32,000

Location:
Wythenshaw, Manchester

Hours:
Mon - Fri pm, Sat , Sun on a rota basis. 37.5 hours per week

Are you an experience Team Leader looking for your next challenge?
Do you have high end customer service skills and sales skills, and the drive to push your team to hit and exceed targets?
Here at CCA Recruitment we are currently recruiting for an experienced Team Leader to manage an Inbound Sales Team.

You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers.

Your team will be taking Inbound calls and welcoming new Insurance customers for one of the UKs leading Insurance companies.

They will ensure insurance agreements are set up correctly and answer any customer queries that may arise

Benefits

Great commission structure
Free onsite parking
Great transport links
Regular socials and events
Subsidised canteen
Company pension

- .and many more

Role requirements of a Sales Team Leader

Leads the team, is the main driver to achieve target and hit SLA/KPIs
Constantly improves own and teams' performance lifts the performance of the team through effective documentation/driving performance and detailing Advisor improvement through Advisor development files
Sets plan for the week/month ahead based on current issues and analysis of previous week/month stats
Delivers weekly plans at healthy check meetings, through daily performance reviews and the delivery of work set by CCM
Utilises Coaching/121/Advisor Contribution/Behaviours of Team/Professional Conduct/SDSA Development and documents in line with Spacious Place Contact policies
Ensures the relevant time is spent on Advisor and Team development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous Coaching sessions and is moving forward.
Delivers documentation based on the constant coaching and improvement of their team
All paperwork is clear, concise and legible with all areas completed for review by Senior Management

Personal Attributes and Skillset of a Sales Team Leader

Uses statistical analysis to implement longterm and shortterm fixes
Is consistent and professional always
Manages and assists performance improvements in a level, calculated manner
Understands the basics of client requirements/financials & top line figures/performance trends
Understands what makes the Campaign work from a financial viewpoint
Good understanding of Inbound and Outbound telephony/dialler systems
Excellent communication skills effective coaching skills; have the ability to build relationships & can motivate staff
Extensive knowledge of Microsoft packages
Strong commercial awareness
Proactive and decisive approach to problem solving.
Strong organisational aptitude and proven time management skills.
Highly motivated, proactive and enthusiastic.
Highly effective communicator.

Experience of a Sales Team Leader

Minimum 612 months in a similar Contact Centre Team Leader role
Strong Customer Service and/or Sales background
Experience in the Insurance or Financial Services industries is desirable but not essential

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.

The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Job Types:
Full-time, Permanent

Salary:
£26,000.00 per year

Schedule: