- Understand the difference in level of support between different spa contractual agreements.
- To meet contractual agreements as outlined within each individual spa contract.
- Develop a clear understanding of each Spa, from contract commitments and billing to covering financial, marketing, personnel and training and general operations to establish the business. This will include the:
- Aims and individual objectives of the hotel
- Local and cultural characteristics of the area
- Demographic of the international guests
- Training needs of the spa team to deliver the highest of five-star standards.
- To provide leadership, direction, and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas of the business.
- To monitor standards of performance and guest satisfaction including the introduction of measures to ensure the highest standards of operation, ensuring that ESPA branding is strongly and appropriately represented.
- To carry out extensive spa audits and follow with up with detailed reports to be sent to hotel owners, general manager, and corporate teams.
- To conduct market and competitor research keeping up to date with global wellness trends and providing SWOT analysis for accounts subject to contractual agreements.
- Travel to your regional accounts to conduct operational and management support in line with client expectations.
- Take a proactive approach to achieving and exceeding sales targets on a monthly and annual basis.
- To research and win new business opportunities within your designated area and to ensure that these are of a standard in line with ESPA's new business profile.
- To assume responsibility for the overall performance of each Spa appointed to you within the ESPA portfolio.
- Ensure stockholding is agreed with each account and the entire range is fully represented.
- Establish strong working relationships with all clients, including Spa Directors, General Managers, Owners, and Corporate Teams.
- Liaise in a professional, efficient and proactive manner demonstrating 5* customer service to all ESPA clients.
- This role requires previous spa management experience, within a luxury Spa environment.
- Group Spa Management experience is preferred.
- In-depth knowledge of all Spa operational areas, including the guest journey, treatments, and services, preferably having direct first-hand experience.
- The ability to analyse each Spa's performance and provide strategic business solutions.
- Understanding of the dynamics of working within the hotel industry and at Senior level.
- A proactive self-starter with business development and commercial experience with an in-depth knowledge of ESPA products and treatments, ideally through experience within an ESPA Spa or Salon at Management level.
- Highly motivated individual with a strong commercial acumen, results driven, and the ability to work independently with proven experience within a sales focused environment.
- Excellent communications and presentation skills are essential.
- Good networker with the ability to influence a range of stakeholders at all levels and cross-functionally across the organisation both internally and consumer facing.
- Computer literate and good level of numeracy.
- Ability to travel within region for extended periods of time.
- Impeccable grooming in keeping with ESPA Brand and five-star industry standards.
- Spa Managers/Directors of Spa
- Head of Spa Operations
- Brand and PR
- ESPA Customer Service
- Credit Control & Finance
- Training Department
- • Competitive Salary
• Company Pension Scheme – Matching up to 4%
• 25 Days Annual Leave plus Bank Holidays plus Birthday Leave
• Enhanced Maternity and Paternity Policy
• Enhanced Compassionate Leave
• Cycle to Work Scheme, Tech Scheme & More...
• Access to On-Site Doctor, Physio, Gym and Shop
• Commitment to Continued Learning and Development Through our Bespoke L&D Offering
• Exclusive Discounts off THG Brands
• Many More...
International Spa Associate - Manchester, United Kingdom - THG
Description
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers.Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.
We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.
We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
Reporting to: Head of Spa Operations, Europe & Rest of World, ESPA
Purpose of Role: This commercial role is fundamental to the development of core business within your designated region, ensuring the delivery of revenue and performance targets, through effectively driving the management of your accounts and their respective teams.
Key Areas of Responsibility
Key Skills and Requirements:
Key Interfaces:
Benefits Include:
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.