Admin Scheduler/ Planner - London, United Kingdom - Deekay Technical

Deekay Technical
Deekay Technical
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

The post holder will be responsible for organising the full scheduling of works orders for the newly established Direct Labour Organisation (DLO) Communal Service.


  • Liaising with the repairs teams the post holder will ensure the DLO operatives are completing the jobs they have been allocated within the target period.
  • The post holder will ensure communal area jobs are allocated to the correct trades' operatives and operatives understand what materials and plant they will need to complete the work right first time.
  • When communicating directly with the residents, the post holder must have the ability to quickly resolve scheduling and logistics conflicts in a polite and professional manner.
  • MOST IMPORTANT BIT This role will represent the face of WCC to local residents
- we need people who are able to liaise with residents and are VERY customer focussed

Top Skills Required

  • Experience of scheduling repairs and understanding how repairs should be delivered and timescales
  • Experience of working with customers to resolve repairs issues and deliver excellent customer service
  • Ability to interpret repairs required to enable timely resolution. Works closely with trade operatives and the office team as a coordinator
  • Experience of using building maintenance management systems incl. mobile technology.
  • What is your experience of planning and scheduling? What are they key points when scheduling work?
  • This will be a small team and you will also need to pick up the administration for the team. Are you comfortable with this? Have you got experience of general admin?
  • You will need to input Schedule of rates (SOR's) into the computer to maintain a trading account for the team. What experience do you have with SOR's?
  • You will be the key link between the manager, the team and also the daytoday repairs contractor. How will you maintain good working relationships with them all?
  • What does good customer care look like to you?

Rate:
£17.52 Umbrella


Job Types:
Full-time, Temporary contract


Salary:
£17.52 per hour

Expected hours: 36 per week


Schedule:

  • Monday to Friday

Experience:

- schedulling/ planning: 1 year (preferred)
- local authority: 1 year (preferred)


Work Location:
In person
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