Business Support Manager - Braintree, United Kingdom - Hiring Wizard

Hiring Wizard

Verified Company

Braintree, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Braintree District Council have an exciting opportunity for a Business Support Manager to join the team.

Location:
Braintree

Salary:
£32,330 to £35,750 per annum

Job Type:
Permanent/Full time

Business Support Manager - The Role:
An exciting opportunity has arisen within the Operations Service for a Business Support Manager on a permanent contract.

The post holder will lead a team that provides a range of technical administrative duties as well as managing the commercial waste contracts and internal/external service level agreements.

Business Support Manager - Key Responsibilities:

Manage the day-to-day operation of the Business Support team
Develop staff ensuring that staff levels reflect the demands of the service and flexible/generic working arrangements
Provide administrative support to all Operations' Service Unit Managers
Promote operational services to existing and new customers; liaise with managers and other operational staff to ensure effective and seamless service delivery
Establish and maintain appropriate monitoring systems and provide accurate management information including coordination and collation of all performance data within Operations for updating Pentana on a monthly and quarterly basis
Ensure the completion of statutory returns including quarterly returns to the Environment Agency,
Defra (Waste Data Flow) and Recycling Credits to Essex County Council
Prepare reports and statistical information as required by SMT including coordination and analysis of customer surveys
Manage payments for goods or services received, having regard to the Council's standing orders and financial regulations
Lead on the Customer Service Excellence Award for Operations
Act as the Health and Safety Liaison Officer for Operations and discharge the responsibilities expected of the role including undertaking VDU assessments, annual fire checks/weekly testing/emergency lighting checks and ensuring Legionella compliance Unit
Ensure procedures for Operations' Business Support are up to date and reviewed, at least on an annual basis
Maintain callout rota and winter maintenance plan coordination
Operations first contact point to coordinate all Planning Consultations
Identify area of consultation and collate information for comments/deadlines
Manage, develop and motivate the Account Officers (Commercial Team).
Work with Operations' Service Unit managers to identify opportunities to Develop and implement improvements and innovations in service delivery, to create flexible, responsive and profitable services
Research and analyse information in respect of customer requirements, perceptions, satisfaction levels and complaints
Provide regular, monthly sales/business activity reports to SMT
Provide support for staff through mentoring, coaching and appraising performance on an ongoing basis

Business Support Manager - You:

Your essential skills will include negotiating and influencing, together with an ability to think creatively to develop processes, and procedures to maximise business efficiency
You will also possess strong communication skills, enabling you to provide professional technical advice and guidance to support front line managers
At operational level, you will have the ability to focus on the key issues, identify appropriate solutions and ensure compliance with corporate and legislative requirements
At Strategic level, you will have experience in building/nurturing partnerships with other organisations

This is an exciting opportunity to be involved in the management and operation of a local authority frontline service.

To be successful in joining our management team you will need to be a team player with strong interpersonal and organisational skills and an enthusiastic approach to challenges.

Business Support Manager - Benefits:
Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward-thinking approach that is led by our employees. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.