Cloud Support Engineer - Ashburton, Devon, United Kingdom - Digital Waffle

Description

Cloud Support Engineer
Are you passionate about providing excellent technical support? Do you have experience working with cloud technologies, Azure, and the Microsoft tech stack?
A leading technology company that specializes in providing innovative solutions to our clients. Our focus is on leveraging cloud technologies and the Microsoft tech stack to deliver exceptional services and support. We have a dynamic and collaborative work environment that encourages growth and offers opportunities to work on cutting-edge projects.

As a Second Line Support Engineer, you will be responsible for:

Providing first-line technical support to clients via phone, email, and chat.
Troubleshooting and resolving technical issues related to cloud technologies, Azure, and the Microsoft tech stack.
Assisting with the installation, configuration, and maintenance of software and hardware systems.
Documenting support activities, including issue resolution and troubleshooting steps.
Previous experience in a technical support role, preferably as a First Line Support Engineer.
Proficiency in the Microsoft tech stack, including Windows Server, Active Directory, and Office 365.
Familiarity with networking concepts and troubleshooting.
Relevant certifications such as

Microsoft Certified:
Azure Administrator Associate or

Microsoft Certified:
Competitive salary in the range of £25,000 - £35,000 per annum, depending on experience and qualifications.
Opportunity to work with cutting-edge technologies and gain valuable experience in the cloud and Microsoft tech stack.
Professional development and training opportunities to enhance your skills.
Pension scheme and other benefits.
If you are a motivated and customer-focused individual with experience in cloud technologies, Azure, and the Microsoft tech stack, we would love to hear from you