Lettings Officer - London, United Kingdom - London and Quadrant Housing Trust

Description

Contract Type - Permanent

Hours - Full time

Persona - Agile

Reporting Office - West Ham Lane Stratford, E15 4PH

Starting Salary - £31,923

Closing date for completed applications - 19th May 2024

Interviews will be held on a date which is yet to be confirmed

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

As a Lettings Officer you will be responsible for letting the Trust's homes, we are looking for applicants who are passionate in delivering excellent customer service to all customers they interact with, whether this be existing residents, prospective residents, or our stakeholders. The individual must be self-motivated and confident in taking ownership of driving efficiency to let the Trust's properties within the agreed timescales whilst adhering to our policies and procedures.

The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively.

We are looking for someone who has a commercial mindset and ideally has experience in dealing with the allocations and lettings process whilst demonstrating excellent attention to detail. The successful candidate must be able to learn the use of business systems.

Car Owner/ Driver is essential for this role.

Why choose L&Q?

We offer a competitive annual salary and staff benefits package.

• Strong family-friendly policies
• Hybrid working Model
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Great places to work certified 2022
• Best Workplaces for Women – ranked 23 in the UK

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Would you like to join our revamped Housing Management Division as a Housing Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

If you are interested in this role and have the experience required, then apply without delay

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.