Systems and Data Coordinator - London, United Kingdom - METANOIA INSTITUTE

METANOIA INSTITUTE

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DESCRIPTION

Job Title:
Systems and Data Coordinator

Hours: 28 hrs 0.8FTE

Location:
NCR and GA

Responsible to:
Head of Facilities

Type of Employment:
Part-time and Temporary (initially 12 month contract)

Main purpose of role

The purpose of this role is to support the needs of the Institute through data-driven decisions and the continuous improvement of business processes and software platforms.

The post holder will support with product management and troubleshooting for Institutes systems, including data import/export, reporting and issue fixes, including but not limited to Quercus student records system, Myhrtoolkit.

The post holder will have demonstrable experience of analysing and manipulating data using Microsoft Excel, or alternative tool.

They will be able to identify trends and provide context on the importance of the data presented to key stakeholders.

Working with the HR manager and the Head of Comms and Marketing, this role will support the delivery of personnel and student recruitment reports, and the data analysis required for continuous improvement.

Key areas of responsibility

Systems Implementation, and management

Develop good understanding of required systems in the Institute and be able to share best practice across the team
Take lead on coordinating the implementation of new systems in liaison with relevant supplier account managers.
Take lead on coordinating the training Programme for staff on new systems, providing expert advice and training to new staff including creation of manuals
Supporting users and manager to understand and make the most of our systems
Log and troubleshoot system issues, either inhouse or in liaison with relevant Supplier Account

Managers

Escalate necessary fixes or desired innovations to relevant Supplier Account Managers and stay informed on upcoming releases and developments.
Monitor data quality on systems to ensure accuracy and upload relevant datasets as appropriate

Data Analysis

Import and extract data from systems used by the Institute and cleanse / manipulate it as required using advanced Excel skills or alternative relevant tools to present findings to key stakeholders.
Create data dashboards for easy accessible and reliable information.
Ensure data is collected accurately, efficiently, and on time; stored appropriately according to current legislation; and easily accessible
Cleanse and merge data drawn from various sources, identifying errors and anomalies and investigating as appropriate
Design, create, manage and report on surveys

Data Management

Ensure all data records are catalogued and archived accordingly
Identify opportunities to improve data to support wider data analysis

Process Improvement

Monitor and document processes, systems and practices in place for data use
Spot opportunities to improve processes and make recommendations to the Head of Operations

Collaboration

Collaborate closely with team members and other key contacts across the Institute

Business Knowledge

Build and maintain a thorough understanding of Institute's offerings, to work more effectively with stakeholders across the organisation.

Knowledge sharing an training

Provide training to department members to upskill them in the use of department systems to increase selfsufficiency

KPIs:

Meticulous attention to detail
Delivery of highquality service in your area of specialism
Development of relationships with colleagues
Excellent client and stakeholder experience
Timely response to and resolution of enquiries, requests and issues
Projects delivered on time, on budget and to quality standards and targets
Accuracy and integrity of data in business systems
Production of highquality reports, with the identification of trends and issues

Other Duties

As reasonably requested by the Head of Facilities or the Chief Executive Officer

PERSON SPECIFICATION

Essential Highly How

Desirable Assessed

Qualifications

Educated to Degree level
CV

Certificates

May hold vocational qualification
2

Knowledge and Experience
Experience of software packages related to own area of - Supporting specialism Statement

Sound working knowledge of standard IT packages,

systems and/or databases Interview

Knowledge and Experience of HE Sector - Reference

Working knowledge of data analysis and - performance/operation metrics

Proven experience in similar role

Experience of training/mentoring staff/students to use
Supporting systems for task efficiency, appropriate data entry and Statement recording. CV

Interview

Reference

Knowledge of Student information systems such as

Quercus, or other HE systems

Skills & Abilities
Highly Developed Communication skills; and ability - Supporting to address a variety of stakeholders Statement

Goal-oriented and results driven

Excellent time management skills with the ability to