Gucci: Senior Client Advisor, New Bond Street - London, United Kingdom - Groupe Kering

Groupe Kering

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary

About Gucci

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands.

Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

We have an exciting and unique Senior Client Advisor opportunity available for a talented luxury retail top seller who want to take the step of their career.

At Gucci we want to connect with our local markets and we are looking for the best Senior Client Advisors who excel in Clienteling, are passionate about selling and always achieve results

Job Description:

Key Accountabilities

Serve customers accordingly, with Gucci selling ceremony
Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
Guarantee cross and upselling for all product categories
Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to manage the visual display of the products in accordance with Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
Ensure the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to wear or accessories
Proven ability to drive and exceed individual and team result
Deep passion for fashion and luxury fashion and trends
Excellent commercial awareness
High flexibility and ability to adapt to different customers
Teamplayer mentality
Strong communication skills with the knowledge and ability to build and maintain a client book
Ability to work in a fast moving and dynamic environment
Extensive Luxury product knowledge
Fluent in English and preferably a second language

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type

Regular

Start Date

Schedule

Full time

Organization

Gucci Ltd.