Information Technology Support Analyst - United Kingdom - Sharp UK

Description

Information Technology Support AnalystLondon Liverpool streetPermanentSalary – Negotiable dependant on experienceThis role will be diverse and offers an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests and incidents.

This role is suited to an individual who is keen to learn and develop but enjoys owning a problem, seeing it through to resolution.

The successful candidate will be driven to go the extra mile to help our clients resolve their IT issues. They should be able to work well in a team but also independently.


Job responsibilities:
First point of contactRespond to incoming emails and answer telephone calls.
Capture and log the end-user requirements/Incident in detail.
Delivering technical fixesInvestigate and trouble-shoot incidents and apply resolutions.
Process Service Request, following the agreed procedures.
Follow the escalations procedure when requiring third line support.


Technical Experience needed:
A minimum of 24 months IT Support experience in a 1st/2nd line support role.
Desktop/Remote desktopWindows Server administration / troubleshootingMicrosoft Exchange administration365 Administration and troubleshootingActive Directory management and GPO administrationMDM solutions