Service Contracts Advisor - Mytholmroyd, West Yorkshire, United Kingdom - GEMCO UK Limited

Description

Role DescriptionTo maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellentcustomer service and administration.

Key ResponsibilitiesReview, amend and renew service contracts including purchase ordermanagement where applicable System data records administrationPrepare new service contracts and/or quotationsPromote additional value-added services provided by the company to build the customer contract databaseProvide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customersProvide internal key customer account support where applicableMaintain warranty dates periodically following the sale of new equipment, including the extended warranty processResolve and close customer complaints applicable to your actionsCross-functional team working to deliver engineering excellence and high customer satisfactionOther ad-hoc tasks necessary to support the businessQualificationsGood working knowledge and experience of customer contracts databasemanagementCustomer focus attitude, with a polite and professional mannerStrong attention to detail and accuracyExcellent levels of communication at all levelsFinancial awarenessWorks well in a team environmentIT literacy5 GCSE's including English and MathematicsKey Performance IndicatorsService contract database valuationService contract lead generation, renewals and conversation ratesBenefitsMedical cash plan25 days holiday plus statutory that increases with serviceEnhanced sick payCompany pensionReferral programmeTraining and developmentHealth & wellbeing programmeDeath in serviceFree ParkingClose to local transport linksEmployee assistance programmeMental health first aiders supportMonthly recognition and reward opportunitiesCycle to work schemeBranded workwearCompany DescriptionGEMCO UK Limited is a trusted market leader for the supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality products and services to car and commercial vehicle workshops and dealerships throughout the UK and the world.

With a dedicated projects team and engineers strategically located throughout the UK, we provide turnkey solutions for complete workshop fit-outs and refurbishing programs.

Our tool calibration service and extensive stocks of spare parts ensure our clients have everything they need. We are dedicated to taking the hassle out of equipment maintenance, safety, and compliance.
Location GEMCO Head Office in Mytholmroyd, Halifax.