Transport Coordinator - United Kingdom - Platform Resourcing

Description

Platform Resourcing are currently working in partnership with a Newport based Logistics business, who are looking to take on a Transport Coordinator due to growth within the company. The successful candidate will help manage key account client operations, ensuring client expectations are consistently met.

You would be part of a small team, responsible for managing the transport need of both new and existing clients. You will be responsible for handling customer inquiries, booking transport in with 3rd party logistics suppliers, coordinating with other on-site internal teams, giving customers ETA's and updating them with any delays or issues. They will build and maintain excellent customer relationships, ensuring all customer service level agreements are met, including delivery time frames.

Transport Coordinator Benefits:

• Salary from 25, ,000 p/a depending on experience
• Remote role - work from home initially
• Laptop and mobile phone provided
• Salary and career progression in a fast growth business
• 25 Days holidays + 8 Bank Holidays
• Dedicated HR and employment support

Transport Coordinator Duties and Responsibilities:

• Key account client management, building strong relationships with clients
• Dealing with transport booking requests including UK Road, European Road, European Groupage, Air and Sea
• Coordinating with 3rd party transport providers to arrange deliveries in line with customer SLAs
• Processing of customer orders, transit requirements and associated paperwork
• Producing transport confirmations including collection and delivery details
• Keeping colleagues and customers updated of progress, informing them of any delays or issues
• Managing client bookings from initial pick up, through to delivery, ensuring excellent customer service throughout
• Ensuring bookings are completed within appropriate time frames, meeting customer service level agreements at all times
• Administration to support the complete transport process and delivery of client specific requests
• Supporting other team members in meeting their objectives
• Collating accurate information in readiness for key client reporting

Transport Coordinator Essential Skills and Experience:

• You must have experience of working within either a freight forwarding or transport coordination role within a Logistics/Transport organisation
• Proven experience of booking transport requests for customers
• Experience of arranging deliveries and producing related documents
• Experience of processing orders accurately on internal systems
• Excellent customer service skills, able to build strong relationships
• Strong administration skills - IT literate
• Able to resolve issues and complaints
• Team player - working with other team members to ensure business support
• Organisation and prioritisation of tasks, good attention to detail

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Platform Resourcing are advertising this vacancy and are acting as an employment agency