Complaints Officer - Chichester, United Kingdom - The Hyde Group

The Hyde Group

Verified Company

Chichester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Officer - First Response

Full Time, Permanent

£23,000 - £25,000

Chichester
We're looking to recruit a Complaints Officer into our First Response team.

This is a full-time permanent role, with flexible working available on a hybrid basis (60% remote and 40% office based).

The Hyde Group's vision is to provide a great home for everyone.

Our values guide the way we operate as a business:
we're customer driven, inclusive, collaborative and innovative.

In this role you will be the first point of call for complainants to talk through their concerns and identify the best route for a resolution.

You will manage all complaint cases within timescales and working with key stakeholders both internally and externally to ensure the smooth resolution to all complaint cases from start to finish.

You'll also be responsible for ensuring our customers are kept informed and engagement is regular and consistent throughout the customer's complaint journey using the tone of voice principles, including follow up actions.

Key Skills and Experience

Previous experience working within Social Housing is desirable.
First response complaints experience
Customer service
Case handling

Benefits

A fantastic pension
Life assurance
Great holidays
An awardwinning flexible benefits package.
Volunteering days
Hyde operates an agile approach to work, requiring you to be in the office 40% of your time.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone.

We strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.