- Manage a high performing team, based in Hull, that completes all daily, weekly, and monthly tasks within agreed service levels always putting the Customer first and adhering to regulatory compliance.
- Improve & unify existing processes and create new processes for successful & compliant dispute management.
- Provide oversight to the teams, who will work closely with finance in daily reconciliation of all processed transactions and work any rejects from internal or external platforms.
- Ensure that all daily merchant funding is completed, and any rejected payments are processed within SLA, and the process and governance of Safeguarding is worked daily.
- Ensure that all Payment Scheme (Mastercard/Visa) & Payment Network (Klarna/3rd parties) processing is reconciled daily
- Proactively monitor and respond to key metrics, to ensure the Financial Operations team & related accountable teams are performing at optimum levels and maximising effectiveness and efficiency.
- Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively
- Achieving your KPI's to provide our customers with the highest level of customer service and support
- Working on systems such as Salesforce, and other software to support our customer base
- Strong people management skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
- Forward thinking: you can forecast workloads & plan for change.
- A natural leader, you understand the importance of building high performing teams and do this by setting clear direction, empowering, and inspiring those around you.
- You are pro-active and have a can-do approach to getting the job done
- You recognise the need for clear communication with your peers, team and management and understand listening is as much a part of communication as speaking and writing.
- Acting as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding you know collaboration is key to success
- Understanding of consumer credit and/or financial regulation frameworks.
- Microsoft Excel and other related software.
- Financial and/or accounting qualifications would be preferable.
- Background in financial operations, within a payment's environment desirable.
- Knowledge of safeguarding of funds desirable.
Financial Operations Senior Manager - Kingston upon Hull, United Kingdom - Central Parking
Description
The role
As our new Financial Operations Senior Manager, you will have several Financial Operations teams, based in our Hull office, reporting into you & will also work closely with the broader Finance accounting teams, to ensure we have clean and effective reconciliation process and governance. Aligning with technology to ensure all processing is reconciled, any rejects are resolved timely, outgoing merchant funding is completed daily is a fundamental part of the role. All operational back-office processes will sit within your remit along with creating new processes, which require risk & control oversight. Managing productivity & ensuring your teams meet and exceed our SLA's and have a relentless focus in improving right first time for our customers. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers.
We value ambition, we are curious, and we are honest – it's in our DNA.
Working hours: Hull, office based
Reporting to The Head of Financial Operations
Key responsibilities:
Competencies:
Skill/Technical: