Client Support Advisor - Oban, United Kingdom - The Scottish Government

Description

Overview

To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients in Argyll & Bute.

As a Client Support Advisor, you will build a rapport and help people understand the benefits they are entitled to and how to access them through tailored one-to-one support.

Every day will be different, but one thing will always be the same – you will treat all clients with dignity, fairness and respect. To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.

What do we offer you?
We provide an attractive employment package. Our benefits include:

• Competitive salary package

• Access to our flexi working system with potential to accrue up to 4 additional days leave in a 4 week period

• Minimum 5 weeks annual leave (pro rata) in addition to 11.5 public and privilege holidays

• Full and comprehensive training and access to learning and development opportunities to support your personal and professional growth

• Career progression – join a developing organisation with excellent opportunities for career advancement

• Attractive Civil Service pension (employer contributions 28.97%)

• Workplace adjustments for everyone that needs them to ensure your comfort and safety in your new role

• Health and wellbeing support including 24 hour access to our Employee Assistance Programme, plus counselling support available for all

Working Requirements
You will be based in a satellite office and be expected to attend the office on a regular basis. Regular travel across the Local Authority area also applies, therefore possession of a full driving licence which enables you to drive in the UK is required.

For this role you will be covering the Mid Argyll and Kintyre area with your office being based in Oban.

Due to the nature of the role we expect the successful candidate to work on a Full Time basis. Full Time is 37 hours per week, worked within our operational hours of 7am-7pm Monday to Friday. We are happy however to consider applicants with alternative and flexible working patterns. Please contact the Resourcing Team at

Responsibilities

• You will have excellent communication skills to listen to clients and explain the benefits they are entitled to, helping them to complete online and paper applications.

• You will have good attention to detail to support clients through the application process and any follow up actions relating to their case.

• We need you to be motivated, with the ability to travel to carry out home and outreach visits. You need to work on your own and as part of a team to do this well.

• You will need to be independent and confident managing your own workload and diary to make the most your day.

• You will provide accurate advice to our clients and personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to.

• We need you to be our representative on the ground to engage and build trust with a wide range of stakeholders to raise awareness and promote the uptake of our benefits.

• You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service.

• You will deal with clients sensitively and appropriately and uphold our values of dignity, fairness and respect.

• We will look to you to make sure services are provided on a value for money basis.

• We will need you to abide by data protection regulations and make sure personal and sensitive information is secure at all times.

• You will be expected to keep up to date on the changes to the social security benefit systems (in Scotland and the UK as a whole). We will get you involved in relevant training on this.

Qualifications

No specific qualifications are required for this post.

How to apply